Windows 10: Explorer.exe Constantly crashing after Fresh install - Only on certain apps

Hello,


I am having an issue after a fresh install came home from work, opened the Microsoft store with it then beginning to crash constantly until i closed the Microsoft store. From further investigation it seems any Apps that come with Windows or come pre installed seems to trigger it crashing also. (CMD doesnt seem to trigger it, seems only apps) It also happens randomly with chrome sometimes when playing videos. I've looked in the event viewer to discover this in regards of explorer.exe


Faulting application name: explorer.exe, version: 10.0.18362.1, time stamp: 0x634b66a3

Faulting module name: npsm.dll, version: 10.0.18362.1, time stamp: 0xcb342b40

Exception code: 0xc0000005

Fault offset: 0x0000000000005474

Faulting process ID: 0x1d90

Faulting application start time: 0x01d51eb4ffff0c64

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\System32\npsm.dll

Report ID: a5ea017b-9e91-4ea3-8ca9-1f3cc7a054b4

Faulting package full name:

Faulting package-relative application ID:


It all seems to be consistent with 883 errors of the exact same issue.


I've searched through my minidump folder and have discovered a dump file from yesterday this was towards the end of the installation when it was setting everything up. I was not here for it however as i had went off to work so im not sure the details of it but the dump file has been uploaded to my onedrive: https://1drv.ms/u/s!AqyVjJFzsqdkhFiSsUO-9MKoWbN7


For the record, it is a legitimate version of windows with the installation media being a USB that was set up using Microsofts Windows 10 Installation Media tool.


If anyone is able to help or shed some light on this i would be insanely grateful! I would like to preferably avoid reinstalling windows if i can but if it needs to happen more than happy to.

:)

 

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Internet Explorer 11 constantly crashes

Hi Michael,

Thank you for contacting Microsoft Community. I understand that you have an issue with Internet Explorer 11.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• 
  Conflict between third party applications.
  
• 
  Incorrect Internet Explorer settings.
  

Try the steps listed here:



Method 1:

I suggest you to set the computer in a clean boot state and check if it helps.
Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to troubleshoot a problem by performing a clean boot

http://support.microsoft.com/kb/929135



Warning:

1. Applies to Windows 10.

2. After clean boot troubleshooting steps, refer to the section “Steps to configure Windows to use a Normal startup state” in the provided link to return your computer to Normal startup mode.

Method 2:

If the issue persists, I suggest you to reset Internet Explorer settings and check if it helps.



Change or reset Internet Explorer settings

http://support.microsoft.com/kb/923737



Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental
control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.



Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.