Windows 10: Explorer.exe crash when right click->New

Discus and support Explorer.exe crash when right click->New in Windows 10 Support to solve the problem; Hi, I have a windows 10 computer which crashes when I right click and open the "new" submenu. I already tried to : - disable all non microsoft shell... Discussion in 'Windows 10 Support' started by contremaitre, Sep 18, 2017.

  1. Explorer.exe crash when right click->New


    Hi,
    I have a windows 10 computer which crashes when I right click and open the "new" submenu.
    I already tried to :
    - disable all non microsoft shell extension with ShellExView
    - try in safe mode (same issue)
    - run sfc /scannow and dism repair

    I found out that if I edit "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ShellNew \Classes" to remove DOCX or rename DOCX to docx it fixes the issue. BUT, this change is overwriten each time I open this "new" right click menu, so it only works one time.
    A solution could be to make this change permanent but I don't know how...

    Here is a crash dump analysis from osronline :

    Code: *** WARNING: Unable to verify timestamp for sppc.dll *** ERROR: Module load completed but symbols could not be loaded for sppc.dll *** WARNING: Unable to verify timestamp for DropboxExt64.18.0.dll *** ERROR: Module load completed but symbols could not be loaded for DropboxExt64.18.0.dll *** WARNING: Unable to verify timestamp for ashShA64.dll *** ERROR: Module load completed but symbols could not be loaded for ashShA64.dll TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 GetUrlPageData2 (WinHttp) failed: 12029. *** The OS name list needs to be updated! Unknown Windows version: 10.0 *** FAULTING_IP: shell32!CheckFileTypeForShellNew+32 00007ffe`a84b5616 488b03 mov rax,qword ptr [rbx] EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 00007ffea84b5616 (shell32!CheckFileTypeForShellNew+0x0000000000000032) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000000 Attempt to read from address 0000000000000000 PROCESS_NAME: explorer.exe ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 READ_ADDRESS: 0000000000000000 FOLLOWUP_IP: shell32!CheckFileTypeForShellNew+32 00007ffe`a84b5616 488b03 mov rax,qword ptr [rbx] NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 FAULTING_THREAD: 0000000000002528 BUGCHECK_STR: APPLICATION_FAULT_NULL_POINTER_READ_AFTER_CALL PRIMARY_PROBLEM_CLASS: NULL_POINTER_READ_AFTER_CALL DEFAULT_BUCKET_ID: NULL_POINTER_READ_AFTER_CALL LAST_CONTROL_TRANSFER: from 00007ffea84b65b8 to 00007ffea84b5616 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: shell32!CheckFileTypeForShellNew+32 FOLLOWUP_NAME: MachineOwner MODULE_NAME: shell32 IMAGE_NAME: shell32.dll DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: ~77s; .ecxr ; kb FAILURE_BUCKET_ID: NULL_POINTER_READ_AFTER_CALL_c0000005_shell32.dll!CheckFileTypeForShellNew BUCKET_ID: X64_APPLICATION_FAULT_NULL_POINTER_READ_AFTER_CALL_shell32!CheckFileTypeForShellNew+32 WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...13c6/c0000005/00435616.htm?Retriage=1[/quote]

    :)
     
    contremaitre, Sep 18, 2017
    #1
  2. []Sean[] Win User

    Windows 10 Explorer.exe Crashes 10 Seconds After Startup

    >>To better understand the issue please let us know if you have made any changes to the PC recently.

    Yes I changed my computer recently; I just did a clean install of WIndows 10. However, the problem occurred both before and after the clean install.

    >>Try to kill the Windows Explorer (explorer.exe process) from the task manager.

    >> a. Right click on Taskbar and choose Start Task Manager.

    >>b. Look for Explorer.exe under Processes tab, then right click on it and select End Process.

    >>c. Now, try to create a new explorer.exe from the task manager.

    >>d. Click on File and then click on New Task. Type Explorer.exe and click OK.

    Killing explorer.exe in this way produces the same effect I described above. It causes my Touchpad driver, NVida driver, and Dell Audio driver to stop working.

    >>I also suggest you to do a clean boot and check if any third party apps are causing the issue.

    I used the taskmanager to disable startup programs, and I narrowed down the problem. The "odrive" application, which is a cloud syncing utility is what causes explorer to crash. I tested it several times. Also, if I manually start odrive after bootup it
    also causes explorer to crash.

    So I have two problems: odrive causes explorer.exe to crash. And besides that, explorer crashing causes my Touchpad, Display, and Audio drivers to stop working.

    The first problem, I guess I should contact odrive about... The second, what could be the explanation for that?
     
    []Sean[], Sep 18, 2017
    #2
  3. System Icons Greyed Out for Windows 10

    Easiest way is:

    Right click on task bar > task manager > find 'windows explorer' in processes > right click and end task > file > new task > type explorer.exe > hit enter
     
    Pramod Rayapati, Sep 18, 2017
    #3
  4. dalchina New Member

    Explorer.exe crash when right click->New

    Hi, you might like to try this freeware program to remove a possibly corrupt entry:


    Explorer.exe crash when right click->New [​IMG]


    Naturally you could do the same in the registry- it's a convenient tool.
    You can compare what it does with the registry to the action you quote.
     
    dalchina, Sep 18, 2017
    #4
  5. I removed docx with this software but it did not change the ShellNew \Classes value and the crash still happens
     
    contremaitre, Sep 18, 2017
    #5
  6. dalchina New Member
    Are you sure it's the docx extension and not another?

    Also you could check this doesn't happen if you create a new user for test purposes. If it does, there's an underlying problem with Windows.

    And do you have a relevant system restore point?
     
    dalchina, Sep 18, 2017
    #6
  7. Well, the problem disappear if I manualy remove docx extension from the shellnew registry... until it is added again by windows.
    I do not have a relevant restore point.
    I will test a new user later.
     
    contremaitre, Sep 18, 2017
    #7
  8. hawkman Win User

    Explorer.exe crash when right click->New

    As i said in your other post
    Run the tool

    The first timestamp error sppc. dll, relates to windows activation

    Roy
     
    hawkman, Sep 19, 2017
    #8
  9. Please find below the report, I see no errors
    I also tried a new user it works fine, but there is no .DOCX in registry. So the issue remains : how to remove it from my current account. Or what else can I do ? The new menu editor dalchina suggested does not change the ShellNew registry, but changes value elsewhere.
    Thanks.
    Code: Windows Diagnostic Information ------------------------------ Tool Version: 10.0.15063.0 Licensing Status: Licenced Licensing Status Reason: 0x4004F401 Local Genuine State: Genuine Local Genuine Result P: 1 Last Online Genuine Result: 0x00000000 Grace Time Minutes: 0 Total Grace Days: 0 Validity Expiration: Active Partial Product Key: F6YK4 Active Product Key Pid2: 00325-95885-16799-AAOEM O S Version: 10.0.15063.2.00010300.0.0.101 Product Name: Windows 10 Home Processor Architecture: x64 Edition Id: Core Build Lab: 15063.rs2_release.170317-1834 Time Zone: Paris, Madrid(GMT+02:00) Active Sku Id: 8db63db6-4f8f-46d6-a448-66444faaaa72 Active Sku Description: Windows(R) Operating System, OEM_DM channel Product Uniqueness Groups: 55c92734-d682-4d71-983e-d6ec3f16059f Active Product Key P Key Id: 2045a198-062d-5f61-c8dc-7f337ad7b895 Active Product Key Pid Ex: 03612-03259-588-516799-02-1036-15063.0000-2432017 Active Product Key Channel: OEMExplorer.exe crash when right click->New :DM Active Volume Customer Pid: Offline Installation Id: 269497590915452156012357192015382210660211872767222425510106404 Domain Joined: false Computer Sid: S-1-5-21-2499206201-2461669800-726101907 Product L C I D: 1036 User L C I D: 1036 System L C I D: 1036 Code Signing: SIGNED_INFO_PRS_SIGNED Service Available: true Oem Marker Version: Oem Id: Oem Table Id: O A3 Product Key: 7D96M-8NVTW-VW6GV-TJ4PR-F6YK4 Manufacturer: HP Model: HP Pavilion Gaming Notebook Install Date: 20170831101432.000000+120 Result: PASS Tampered Items: Server Props: GenuineId=55c92734-d682-4d71-983e-d6ec3f16059f;OemId=0000064397;OptionalInfoId=+p7ApsH3aZ357NpWNJQHluUn2P/ZO8OCoUSwNWsn/nGg3lO5jJk7m7s44NU//PcU;Pid=voVvDbBuLPn+e39K/8KiYKQDaMD0pA1eUSjLhGkg3/4=;SkuId=8db63db6-4f8f-46d6-a448-66444faaaa72;TimeStampServer=2016-04-06T06:29:38Z; ****** Errors from Event Log ***** No Security SPP Event Log errors found ------------------------------------------------ Created by Superfly for EightForums & TenForums[/quote]
     
    contremaitre, Sep 19, 2017
    #9
  10. dalchina New Member
    That's progress- indicates the problem is definitely related to your user configuration, so it's effectively data, not Windows that needs fixing.

    What put the docx entry there? You might try
    a. changing the association with docx
    (In Settings or Control panel)
    b. uninstalling the program that created the association
     
    dalchina, Sep 19, 2017
    #10
  11. I am not sure : does changing file association affects the "new" menu ?
     
    contremaitre, Sep 19, 2017
    #11
  12. dalchina New Member
    Windows 'out of the box' knows nothing about docx....
     
    dalchina, Sep 19, 2017
    #12
  13. Explorer.exe crash when right click->New

    I reinstalled office 2016, and changed docx file association, and it still crashes on "new"
    But I really don't see the relation between file association (which program opens a type of file) and the list of file type in the new shell menu
     
    contremaitre, Sep 24, 2017
    #13
  14. dalchina New Member
    Imagine a new Win 10 installation. It knows nothing about docx. To have the ability to either
    a. Open a file of type docx
    b. Create a new 'docx' file

    - something must have put those there.

    If you have a file association created you may also have the ability to create a new file of that type.
    If you don't, you won't.

    Does that help?
     
    dalchina, Sep 24, 2017
    #14
  15. I agree, but the problem is not with the file association, it is with the new context menu containing docx.
    Docx is associated with office 2016, that's why I removed it. It removed the file association but not the docx from "new" menu
     
    contremaitre, Sep 24, 2017
    #15
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Explorer.exe crash when right click->New

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