Windows 10: explorer.exe on crash loop after 1903 update - Windows.CloudStore.dll

Hi!

After updating to 1903 I have this issue after login.

Star menu is hiding every 2-3 seconds in infinite loop.

I've managed to open Task Manager - the problem is with explorer.exe process (it keeps crashing and starting new instance).


Info from Event viewer:

Nazwa aplikacji powodującej błąd: explorer.exe, wersja: 10.0.18362.329, sygnatura czasowa: 0xc61c34ac
Nazwa modułu powodującego błąd: Windows.CloudStore.dll, wersja: 10.0.18362.267, sygnatura czasowa: 0x355088e7
Kod wyjątku: 0xc0000409
Przesunięcie błędu: 0x00000000000ba9db
Identyfikator procesu powodującego błąd: 0x8a8
Godzina uruchomienia aplikacji powodującej błąd: 0x01d583e64f397b72
Ścieżka aplikacji powodującej błąd: C:\WINDOWS\explorer.exe
Ścieżka modułu powodującego błąd: C:\Windows\System32\Windows.CloudStore.dll
Identyfikator raportu: 893e4fd5-5d37-4007-9bda-32534f0eb838
Pełna nazwa pakietu powodującego błąd:
Identyfikator aplikacji względem pakietu powodującego błąd:




Windows Error Reporting details:

First entry:

Pakiet błędów 1672143322584382594, typ 5
Nazwa zdarzenia: BEX64
Odpowiedź: Niedostępny
Identyfikator pliku CAB: 0

Podpis problemu:
P1: explorer.exe
P2: 10.0.18362.329
P3: c61c34ac
P4: Windows.CloudStore.dll
P5: 10.0.18362.267
P6: 355088e7
P7: 00000000000ba9db
P8: c0000409
P9: 0000000000000007
P10:

Dołączone pliki:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERADBF.tmp.WERInternalMetadata.xml

Te pliki mogą być dostępne tutaj:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_3d6c7a1ea1e7bdd968cfa883e24d59c7e3e8f737_88bb9ac1_e05a5571-a8ad-472a-9d5f-0df61828573e

Symbol analizy:
Ponowne wyszukiwanie rozwiązania: 0
Identyfikator raportu: 265677a1-a23d-4fb4-b5f5-78fd8e69039e
Stan raportu: 268435456
Wartość skrótu pakietu: 28cb1293aad5c15e9734a57e142efc82
Identyfikator GUID pliku CAB: 0


Second entry:

Pakiet błędów , typ 0
Nazwa zdarzenia: BEX64
Odpowiedź: Niedostępny
Identyfikator pliku CAB: 0

Podpis problemu:
P1: explorer.exe
P2: 10.0.18362.329
P3: c61c34ac
P4: Windows.CloudStore.dll
P5: 10.0.18362.267
P6: 355088e7
P7: 00000000000ba9db
P8: c0000409
P9: 0000000000000007
P10:

Dołączone pliki:

Te pliki mogą być dostępne tutaj:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_3d6c7a1ea1e7bdd968cfa883e24d59c7e3e8f737_88bb9ac1_47cee19e-2071-4a5c-b862-ecf84d3efac9

Symbol analizy:
Ponowne wyszukiwanie rozwiązania: 0
Identyfikator raportu: 47e9a5d4-12b9-4d4d-a300-2c6b539f049c
Stan raportu: 4
Wartość skrótu pakietu:
Identyfikator GUID pliku CAB: 0


XML filest provided with WER are nothing more than above logs.

There is albo Report.wer file, with content:


Version=1
EventType=BEX64
EventTime=132156789264817658
ReportType=2
Consent=1
UploadTime=132156789281527683
ReportFlags=524288
ReportStatus=268435456
ReportIdentifier=47cee19e-2071-4a5c-b862-ecf84d3efac9
IntegratorReportIdentifier=47e9a5d4-12b9-4d4d-a300-2c6b539f049c
Wow64Host=34404
NsAppName=explorer.exe
OriginalFilename=EXPLORER.EXE
AppSessionGuid=0000292c-0002-0004-5387-104ee683d501
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00002805219d977a356fb5555260e014f01b2be8270c!explorer.exe
TargetAppVer=2075//04//29:04:21:00!463eef!explorer.exe
BootId=4294967295
ServiceSplit=315355553
TargetAsId=481
UserImpactVector=808452096
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=28cb1293aad5c15e9734a57e142efc82
Response.BucketTable=5
Response.LegacyBucketId=1672143322584382594
Response.type=4
Sig[0].Name=Nazwa aplikacji
Sig[0].Value=explorer.exe
Sig[1].Name=Wersja aplikacji
Sig[1].Value=10.0.18362.329
Sig[2].Name=Sygnatura czasowa aplikacji
Sig[2].Value=c61c34ac
Sig[3].Name=Nazwa modułu z błędem
Sig[3].Value=Windows.CloudStore.dll
Sig[4].Name=Wersja modułu z błędem
Sig[4].Value=10.0.18362.267
Sig[5].Name=Sygnatura czasowa modułu z błędem
Sig[5].Value=355088e7
Sig[6].Name=Przesunięcie wyjątku
Sig[6].Value=00000000000ba9db
Sig[7].Name=Kod wyjątku
Sig[7].Value=c0000409
Sig[8].Name=Dane wyjątku
Sig[8].Value=0000000000000007
DynamicSig[1].Name=Wersja systemu operacyjnego
DynamicSig[1].Value=10.0.18362.2.0.0.256.4
DynamicSig[2].Name=Identyfikator ustawień regionalnych
DynamicSig[2].Value=1045
DynamicSig[22].Name=Dodatkowe informacje 1
DynamicSig[22].Value=f399
DynamicSig[23].Name=Dodatkowe informacje 2
DynamicSig[23].Value=f399932caa4f37e987bd6943f7c7cbb8
DynamicSig[24].Name=Dodatkowe informacje 3
DynamicSig[24].Value=1888
DynamicSig[25].Name=Dodatkowe informacje 4
DynamicSig[25].Value=1888a7b176681d0cbfa037f026ee25be
UI[2]=C:\WINDOWS\explorer.exe
LoadedModule[0]=C:\WINDOWS\explorer.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[5]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[6]=C:\WINDOWS\System32\combase.dll
LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[8]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[9]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[10]=C:\WINDOWS\System32\shcore.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[12]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[13]=C:\WINDOWS\System32\sechost.dll
LoadedModule[14]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[15]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[16]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[17]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[18]=C:\WINDOWS\System32\win32u.dll
LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[20]=C:\WINDOWS\System32\USER32.dll
LoadedModule[21]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[22]=C:\WINDOWS\System32\profapi.dll
LoadedModule[23]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[24]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[25]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[26]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\TWINAPI.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\winmm.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\RMCLIENT.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[41]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[42]=C:\WINDOWS\SYSTEM32\NInput.dll
LoadedModule[43]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[44]=C:\WINDOWS\System32\ole32.dll
LoadedModule[45]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.356_none_e6c4af7d130f27cc\comctl32.dll
LoadedModule[46]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[47]=C:\Windows\System32\appresolver.dll
LoadedModule[48]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[49]=C:\Windows\System32\SLC.dll
LoadedModule[50]=C:\Windows\System32\sppc.dll
LoadedModule[51]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[52]=C:\Windows\System32\StartTileData.dll
LoadedModule[53]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[54]=C:\WINDOWS\System32\IDStore.dll
LoadedModule[55]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[56]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[57]=C:\WINDOWS\System32\SAMLIB.dll
LoadedModule[58]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[59]=C:\WINDOWS\System32\wlidprov.dll
LoadedModule[60]=C:\WINDOWS\System32\samcli.dll
LoadedModule[61]=C:\Windows\System32\AppXDeploymentClient.dll
LoadedModule[62]=C:\Windows\System32\StateRepository.Core.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\policymanager.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
LoadedModule[65]=C:\WINDOWS\system32\SettingSyncCore.dll
LoadedModule[66]=C:\Windows\System32\WinTypes.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\winsta.dll
LoadedModule[68]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\SndVolSSO.DLL
LoadedModule[70]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[71]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[73]=C:\Windows\System32\Windows.StateRepositoryClient.dll
LoadedModule[74]=C:\WINDOWS\system32\windowscodecs.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[76]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[77]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[79]=C:\Windows\System32\TileDataRepository.dll
LoadedModule[80]=C:\Windows\System32\Windows.StateRepository.dll
LoadedModule[81]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll
LoadedModule[83]=C:\WINDOWS\System32\coml2.dll
LoadedModule[84]=C:\Windows\System32\MrmCoreR.dll
LoadedModule[85]=C:\Windows\System32\Windows.UI.dll
LoadedModule[86]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[87]=C:\Windows\System32\InputHost.dll
LoadedModule[88]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\languageoverlayutil.dll
LoadedModule[91]=C:\WINDOWS\system32\twinui.pcshell.dll
LoadedModule[92]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[93]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[94]=C:\WINDOWS\system32\DWrite.dll
LoadedModule[95]=C:\WINDOWS\system32\wincorlib.DLL
LoadedModule[96]=C:\WINDOWS\system32\cdp.dll
LoadedModule[97]=C:\WINDOWS\system32\dsreg.dll
LoadedModule[98]=C:\Windows\System32\bcp47mrm.dll
LoadedModule[99]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[100]=C:\ProgramData\Lenovo\ImController\Plugins\LenovoBatteryGaugePackage\x64\LenovoBatteryGaugePackage.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[103]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.356_none_17afa2626da1a19a\gdiplus.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[105]=C:\Windows\System32\iertutil.dll
LoadedModule[106]=C:\Windows\System32\thumbcache.dll
LoadedModule[107]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\WLDP.DLL
LoadedModule[109]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
LoadedModule[112]=C:\WINDOWS\System32\twinui.appcore.dll
LoadedModule[113]=C:\WINDOWS\system32\twinui.dll
LoadedModule[114]=C:\WINDOWS\system32\pdh.dll
LoadedModule[115]=C:\WINDOWS\System32\ApplicationFrame.dll
LoadedModule[116]=C:\WINDOWS\System32\d2d1.dll
LoadedModule[117]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[121]=C:\Windows\System32\HolographicExtensions.dll
LoadedModule[122]=C:\Windows\System32\ResourcePolicyClient.dll
LoadedModule[123]=C:\Windows\System32\VirtualMonitorManager.dll
LoadedModule[124]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[125]=C:\Windows\System32\AboveLockAppHost.dll
LoadedModule[126]=C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[128]=C:\WINDOWS\System32\npsm.dll
LoadedModule[129]=C:\Windows\System32\Windows.Web.dll
LoadedModule[130]=C:\Windows\System32\Windows.Shell.BlueLightReduction.dll
LoadedModule[131]=C:\Windows\System32\mscms.dll
LoadedModule[132]=C:\Windows\System32\ColorAdapterClient.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[134]=C:\Windows\System32\Windows.CloudStore.dll
LoadedModule[135]=C:\Windows\System32\urlmon.dll
LoadedModule[136]=C:\Windows\System32\CRYPTBASE.DLL
LoadedModule[137]=C:\Windows\System32\Windows.Internal.Signals.dll
LoadedModule[138]=C:\WINDOWS\SYSTEM32\tdh.dll
LoadedModule[139]=C:\Windows\System32\mintdh.dll
LoadedModule[140]=C:\WINDOWS\SYSTEM32\usermgrcli.dll
LoadedModule[141]=C:\Windows\System32\Windows.CloudStore.Schema.Shell.dll
LoadedModule[142]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[143]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[144]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[145]=C:\WINDOWS\System32\p9np.dll
LoadedModule[146]=C:\WINDOWS\System32\drprov.dll
LoadedModule[147]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[148]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[149]=C:\WINDOWS\System32\DAVHLPR.dll
LoadedModule[150]=C:\WINDOWS\System32\wkscli.dll
LoadedModule[151]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
LoadedModule[152]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[153]=C:\Windows\System32\TaskFlowDataEngine.dll
LoadedModule[154]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[155]=C:\Windows\System32\Windows.Data.Activities.dll
LoadedModule[156]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[157]=C:\Windows\System32\Windows.Security.Authentication.Web.Core.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=356
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1045
OsInfo[7].Key=geoid
OsInfo[7].Value=191
OsInfo[8].Key=sku
OsInfo[8].Value=4
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=449
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.356.18362.0-11.0.145
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16080
OsInfo[19].Key=svolsz
OsInfo[19].Value=222
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.356.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=CD8222E6-F579-45D2-B2ED-6C80143EC43B.1
OsInfo[31].Key=edition
OsInfo[31].Value=Enterprise
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:43BB,FX:142D3BC
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Zatrzymano działanie.
ConsentKey=BEX64
AppName=Windows Explorer
AppPath=C:\WINDOWS\explorer.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=69E4EE37E5E0DA61E512A8D2A88C270C
MetadataHash=-618188120


Additional info and what I've tried so far:

1. There are 2 users in system. Problem occurs only for one of them.

2. All windows updates are installed

3. sfc /scan - eveything ok

4. DISM.exe /Online /Cleanup-image /Restorehealth (and some other parameters), 100% ok

5. Removing BagMRU from registry

6. Setting IsTransformerDataMigrated in registry from 1 to 0, no effect

7. Setting UseProfilePathMinorExtensionVersion in registry to 1, no effect

8. Set custom xml for start menu in group polices, no effect


I think I've tried everything I found on Google

I think it might have something to do with loading start menu, but it's just a hunch..


Any ideas? Thank for help..


If someone wants to now it looks: https://www.youtube.com/watch?v=Uxuvi8YWZkY

:)

 

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