Windows 10: Explorer keeps crashing and I can't figure out why

Discus and support Explorer keeps crashing and I can't figure out why in Windows 10 BSOD Crashes and Debugging to solve the problem; Description Faulting Application Path: C:\Windows\explorer.exe Problem signature Problem Event Name: APPCRASH Application Name: explorer.exe... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by kiathong, Jun 13, 2020.

  1. KIATHONG
    kiathong Win User

    Explorer keeps crashing and I can't figure out why


    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 10.0.18362.693
    Application Timestamp: 587c1978
    Fault Module Name: StackHash_afc1
    Fault Module Version: 10.0.18362.719
    Fault Module Timestamp: 64d10ee0
    Exception Code: c0000374
    Exception Offset: PCH_4C_FROM_ntdll+0x000000000009CC14
    OS Version: 10.0.18363.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: afc1
    Additional Information 2: afc1848bc7018618d416f9db39be8d67
    Additional Information 3: 666f
    Additional Information 4: 666f0021d6f82c93b6222b4b09659202

    Extra information about the problem
    Bucket ID: 18249d36576d682bc618452c55955ac0 1592098524992199360

    :)
     
    kiathong, Jun 13, 2020
    #1
  2. GENCIJS
    Gencijs Win User

    File explorer keeps crashing in Win 10

    Hello,

    I did the steps you wrote. All the settings were as you suggested. The File Explorer keeps crashing.
     
    Gencijs, Jun 13, 2020
    #2
  3. VINCEIP
    vinceip Win User
    Explorer Crash FIX!


    Our old Dell Inspiron N5110 got this problem also.
    Taskbar keeps refreshing. Thanks many hints from guys above pointed me the direction to fix it.
    From Reliability History Monitor I found Explorer keeps crashing because of IDTNC64.CPL (type reliability history at Start)
    1. the issue was from IDTNC64.cpl, the sound driver,
    but I could not successfully to uninstall it from device manager nor control panel or rename the file or the folder.
    2. uninstalled High Definition Audio Device few times, problem remain
    3. tried to uninstall within Control Panel > Program file, yet Control Panel only open 2, 3 seconds then closed automatically.
    4. finally solved Control Panel shut down problem by going to msconfig>services>and disable Windows Error Reporting Service. see below sequence:
    Click window + R keys, type msconfig, Enter to open msconfig, click Services Tag and look for Windows Error Reporting Service. Unchecked it, then apply, ok then reboot system when it suggests.
    5. After this, open Control Panel by clicking Start > type Control Panel. Then my Control Panel open and stay put, won't shut down by itself.
    6. In Control Panel > Programs > I found IDT Audio and successfully to uninstall it.
    7. No more taskbar refresh or Windows Explore shut down after uninstalled IDT and Sound still works great!!!
    8. repeat step 4 to check Windows Error Reporting Services by clicking it. OK then follow system suggestion to reboot.
    9. Control Panel still able to open and remain open. Sound still works and no more refresh.
    10. From Reliability History monitor found no more Windows Explorer crashing.
    I am happy and hope above steps help
     
    vinceip, Jun 13, 2020
    #3
  4. JAUNE BEL
    Jaune Bel Win User

    Explorer keeps crashing and I can't figure out why

    Windows explorer (File explorer) Keeps crashing

    Hi,

    For us to know more about this issue, kindly answer the following questions:

    • Are you getting any error messages whenever the File Explorer crashes?
    • Are you experiencing other issues aside from this after the update?

    We suggest that you check on this article on
    How to perform a clean boot in Windows     and try to open the Windows File Explorer again. If the issue still persists, you can check on this

    link     and try the second method given by ThofikAhamad.

    Let us know how it goes.
     
    Jaune Bel, Jun 13, 2020
    #4
Thema:

Explorer keeps crashing and I can't figure out why

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