Windows 10: Explorer restart loop

Hi all,

I'm trying to help a friend with a computer issue, every time he navigates to a certain folder, explorer crashes with the following error:

Faulting application name: Explorer.EXE, version: 10.0.19041.423, time stamp: 0xc6e6ae29
Faulting module name: ntdll.dll, version: 10.0.19041.423, time stamp: 0x06701e03
Exception code: 0xc0000374
Fault offset: 0x00000000000fed79
Faulting process ID: 0x2524
Faulting application start time: 0x01d67ff718db2222
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: a3097de1-345f-4c60-9baa-64aaef89ae6b
Faulting package full name:
Faulting package-relative application ID:

It appears that if he copies/pastes the folder to the desktop he can access it, but I'd like to try to figure out what is causing it. It is quite deep down in terms of directory structure so may be due to a pathname character limitation? I have tried running chkdsk /f /r on the drive. Any other suggestions?

Thanks in advance!

:)

 

Windows 10 restart loop

Hi,

To understand the issue better, I would like to ask some questions:

• What is the make and model of your computer?
• Do you get any error message?

I suggest you to follow the steps provided by Andre Da Costa from the link provided below and check if it helps.

Windows 10 Restart loop

Hope this helps. Keep us posted on the status for further assistance.

 

Windows 10 restart loop

Hi,

As you are experiencing restart loop in Windows 10, I suggest you to follow the steps provided by
Ramesh.Kumar from the link provided below and check if it helps.

Windows 10 restart loop- can't fix

Keep us posted on the status for further assistance.

 

explorer.exe crash loop caused by ntdll.dll


Hi All
I have a Dell 9150 (yes, it's pretty old!) on which I have been running all of the various W10-64 releases.
Up to 9926 I have not had major issues, other than Office 2010 outlook and Word throwing CRT errors on launch.
9926 installed well, but after updates for Office 2010 and W10 OS I now get the explorer restart loop, every second or so.
Eventually, after 20 - 40 restarts, the cycle stops, but with taskbar icons and start menu tiles and icons missing.
Restarting explorer in the task/service list restarts the looping process.
Can anyone suggest the best things/way to look for to debug - or at least identify - the issue?
Thanks