Windows 10: Explorer stops interacting with Windows and closes

Discus and support Explorer stops interacting with Windows and closes in Windows 10 Performance & Maintenance to solve the problem; I wonder if anyone can help? Since yesterday, one of my PCs has effectively frozen where Windows Explorer is concerned. It takes several minutes to... Discussion in 'Windows 10 Performance & Maintenance' started by Mr Morgan, May 4, 2021.

  1. Mr Morgan Win User

    Explorer stops interacting with Windows and closes


    I wonder if anyone can help? Since yesterday, one of my PCs has effectively frozen where Windows Explorer is concerned. It takes several minutes to perform the simplest task, such as a file transfer. In addition to this, the Windows taskbar and start menu freeeze. Windows Settings are also unavailable. Looking into Event Viewer, which seems to take an eternity to load, I see the following: Firstly, I must apologise for the image (and the one below) which was a photograph of the PC's screen: the various tools in Windows for images are inaccessible. More relevant however is that this message indicates that Explorer has failed, but why? Although I am advised to look in the Security and Maintenance control panel, there is nothing there to see. I also notice a series of other repeating messages as follows: However, for each of these another message soon announces that this process has successfully completed. I do not know if these messages are related or not, and there appears to be nothing wrong in Windows's Device Manager. I am reasonably sure that the hardware is alright as well despite this being an old PC: everything was alright on Thursday when the PC was last used. The PC is Windows 10 and updates are very recent. The current version is 20H2 (Build 19042.928). Any advice would be welcome. Thanks .

    :)
     
    Mr Morgan, May 4, 2021
    #1
  2. Mr Morgan Win User

    Explorer stops interacting with Windows and closes

    I wonder if anyone can help?

    Since yesterday, one of my PCs has effectively frozen where Windows Explorer is concerned. It takes several minutes to perform the simplest task, such as a file transfer. In addition to this, the Windows taskbar and start menu freeeze.

    Windows Settings are also unavailable.

    Looking into Event Viewer, which seems to take an eternity to load, I see the following:


    Explorer stops interacting with Windows and closes [​IMG]


    Firstly, I must apologise for the image (and the one below) which was a photograph of the PC's screen: the various tools in Windows for images are inaccessible. More relevant however is that this message indicates that Explorer has failed, but why? Although I am advised to look in the Security and Maintenance control panel, there is nothing there to see.

    I also notice a series of other repeating messages as follows:


    Explorer stops interacting with Windows and closes [​IMG]


    However, for each of these another message soon announces that this process has successfully completed.

    I do not know if these messages are related or not, and there appears to be nothing wrong in Windows's Device Manager. I am reasonably sure that the hardware is alright as well despite this being an old PC: everything was alright on Thursday when the PC was last used.

    The PC is Windows 10 and updates are very recent. The current version is 20H2 (Build 19042.928).

    Any advice would be welcome.

    Thanks

    .
     
    Mr Morgan, May 4, 2021
    #2
  3. Arul_D Win User
    Windows Explorer stop interacting with Windows

    Hi Rupanjan,

    Thank you for posting your query on Microsoft Community.

    I understand that the file explorer stops responding. We will assist you to resolve the issue.

    This issue may arise when some of the Windows components or applications gets corrupted. We will assist you to resolve the issue.

    I suggest you to follow the steps provided below and check if it helps to resolve the explorer issue.

    • Press Alt+ctr+Del from Desktop.
    • Select Task Manager.
    • Under process tab, locate Windows Explorer.
    • Right Click Windows Explorer and select End Task.
    • Now select on File tab and click Run Task.
    • Type explorer.exe and press ok.
    • Check if the issue persists.
    If the issue persists, I suggest you to
    perform SFC scan and check if it helps to resolve the issue.



    System File Checker (SFC) is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files. Perform System File Check (SFC), and then check if this fixes the issue.


    • Press the Windows button + X on your keyboard, a mini dialogue box will appear.

      2. Choose Command Prompt (Admin). You must run the command prompt in Administrator level.

      3. On the command prompt type sfc /scannow and hit enter.

      4. If everything went okay and no errors were found, restart your computer and see if the issue re-occurs.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Arul_D, May 4, 2021
    #3
  4. Mr Morgan Win User

    Explorer stops interacting with Windows and closes

    Explorer stops interacting with Windows and closes

    Well, after much ado this issue appears to have resolved. It may be that the following details may prove useful in the future:


    • Concerning the storage optimiser not being able to "retrim on System Reserved", disabling the automatic defragmentation of the C:\ in Windows seems to prevent these messages. It may be that my the hard disk in question lacks a property that the automatic defragmentation now requires. The disk in question is healthy anyway.
    • As for Explorer failing, perhaps the above had something to do with it. Or the problem was resolved by the (apparent) removal of Windows 10 Version 20H2 for x64-based Systems (KB5001330) had something to do with it.

    In any case, the PC seems to be working normally again ... but it will be kept under observation for now.
     
    Mr Morgan, May 4, 2021
    #4
Thema:

Explorer stops interacting with Windows and closes

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