Windows 10: external audio

My laptop ( Dell 5755 ) has no audio, and I have tried, with support and without, to get the sound back with no success. I am now trying to pair a wired external speaker and can't get it to pair. Any ideas or possible solutions? Thanks a bunch.


Tom

:)

 

External audio device

Hi Zarif,

The difficulty that you're experiencing may be caused by corruption in system files or an audio driver issue. For us to isolate the problem, we would like to know the following:

• Did you make any changes to your computer before the issue started?
• Have you tried updating or uninstalling/reinstalling your audio driver? If you haven't, kindly do so.
  
• Do you also encounter the same problem when connecting the external audio devices to another PC?
• Have you taken any troubleshooting steps so far?

In the meantime, we recommend that you run the Hardware and Devices troubleshooter. This program will try to diagnose and resolve the issues that it finds. To do this, follow these steps:

1. In the search field on your taskbar, type in Troubleshooting, then press
Enter.

2. On the left panel, select View all.

3. Click Hardware and Devices.

4. Click Next to run the troubleshooter.

If the issue persists, we suggest using the
System File Checker (SFC) tool. This tool scans and repairs the damaged and corrupted system files on your computer.

Keep us posted and we'll be willing to assist you further.

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio problem

Upon checking, HP Beats Audio is an application that was installed by the OEM (Orginal Equipment Manufacturer) of your computer. The HP Beats application may be connected to the audio driver of your computer. The audio driver of your computer may have an
issue that is why the application is missing. We suggest that you re-install the audio driver of your computer to resolve the issue. Please take note that you need to unplug your external speaker before re-installing the audio driver. To do this, follow these
steps:

• Right click the Windows logo (Start button).
• Choose Device Manager.
• On the Device Manager Window, double-click Sound, Video and Game Controllers.
• Right the audio driver, and then select Uninstall.
• On the Confirm Device Uninstall window, click the Delete the driver software for this device check box.
• Click OK.
• After uninstalling the audio driver, download the audio driver software of your computer. You can download it by visiting the support page of HP.
• After downloading the audio driver software, run the installer.
• Follow the prompts of the installer.
• After re-installing the driver, check if you can access the HP Beats application and also check if your external speakers will work.

Let us know how it goes after performing the steps above.