Windows 10: External backup drive not recognised in Macrium rescue environment

Discus and support External backup drive not recognised in Macrium rescue environment in Windows 10 Backup and Restore to solve the problem; I'm hoping someone can help. I am using macrium reflect (the free version, ver 7.2 build 4971), which I like except for some problems. Unfortunately... Discussion in 'Windows 10 Backup and Restore' started by jimminy, Aug 1, 2020 at 11:02 PM.

  1. jimminy Win User

    External backup drive not recognised in Macrium rescue environment


    I'm hoping someone can help. I am using macrium reflect (the free version, ver 7.2 build 4971), which I like except for some problems. Unfortunately Macrium does not allow help for free version users in their support forum. so I posted here on 10forums last week, before I knew about this subforum, which is much more appropriate.

    I use Win 10 pro 2004, updated to latest status.

    Here's the really weird problem:

    First, note that I have 3 external drives (in enclosures with jmicron chipsets), which work perfectly in all situations, both normally booted and by booting the rescue media.

    But I also have this dadburn new USB/SATA adapter which is the main problem. This adapter works fine in a normally booted windows 10 session. BUT, If I boot the macrium rescue flash drive (it's winRE based I believe), it DOES NOT see this adapter (used with any HDD or SSD attached). It DOES see it if plugged into USB 2 ports, but never with my USB 3 ports.

    This adapter is a "Qicent" brand, model AD20U3 . It physically appears similar to Orico model 20UTS, and I think Qicent is just a brand owned by orico.

    HWINFO shows this:
    Device Manufacturer: Norelsys
    Product Name: NS106X

    I think Hwinfo is just reporting the chip inside the Qicent AD20U3 adapter.

    Again, it works flawlessly in normally booted windows 10 session , but not with the macrium Winre rescue environment. I've tried adding all sorts of drivers to the macrium before creating the rescue usb flash drive, but I don't know which ones are important. I really don't know what I'm doing External backup drive not recognised in Macrium rescue environment :)

    I would really appreciate anyone's help with this.

    :)
     
  2. jimminy Win User

    External backup drive not recognised in window rescue environment

    I'm hoping someone can help. I am using macrium reflect (the free version). They do not allow free version users in their support forum.

    I use Win 10 pro 2004.
    Here's the weird problem:

    I have 3 external drives (in enclosures with jmicron chipsets), which work perfectly in all situations.
    But I also have this new USB/SATA adapter which is a problem. The adapter works fine in a normally booted windows session. BUT, If I boot the macrium rescue flash drive (it's winRE I believe), it does not see this adapter (used with any HDD or SSD attached). It DOES see it if plugged into USB 2 ports, but not USB 3 ports.

    This adapter is a "Qicent" brand. It physically appears similar to Orico 20UTS

    HWINFO shows this:
    Device Manufacturer: Norelsys
    Product Name: NS106X

    Again, it works perfectly in windows normally booted, but not with the macrium Winre rescue environment.

    I would really appreciate anyone's help with this.
     
  3. Ocman76 Win User
    Macrium Reflect PE Environment cannot detect Bitlocker Drives

    I just checked and it appears to include the RAID driver!?

    External backup drive not recognised in Macrium rescue environment [​IMG]
     
  4. scopio Win User

    External backup drive not recognised in Macrium rescue environment

    External hard drive not recognised


    Worked out what the problem was with my external drive notbeing recognised. I looked under Device Manager > USB Controllers and there itwas listed with an exclamation mark with the error saying that "the driverfor this device is in memory" or words to that effect. I right clicked thecorresponding Mass Storage device and uninstalled it and then unplugged theexternal drive. I rebooted my desktop and plugged the external drive in againand it reinstalled its driver again and I am now able to use the external driveagain. External backup drive not recognised in Macrium rescue environment :)
     
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External backup drive not recognised in Macrium rescue environment

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