Windows 10: External cameras stopped working

Hello everyone, I have a Lenovo Thinkpad running Windows 10. I had been using an external camera for years with no problem. A little over a month ago, the camera stopped working. I thought it was the camera, so I brought a brand new one. The brand new camera Logitech doesn't work, either. There is no video image in the camera app, in Zoom, Google Meets, or when I visit an online camera test. My laptop correctly recognizes the cameras when I plug them in, but there is no video image.

I tried updating drivers, uninstalling and reinstalling. I don't get the option for rolling back the driver. I went into settings, both on my laptop and in the settings menu of Chrome, and made sure that permissions are all turned on.


I will say that, when I try to log on to certain video programs and online web tests, I will get a message that it is waiting for my permission to use the camera, and I sometimes don't get a pop up to allow permissions.

:)

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

AMD External events client module stopped working

Hi Jignesh,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I recommend you to download the Microsoft Safety Scanner from the following link and check if it helps.

Microsoft Safety Scanner Download - Windows security

Note: The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Disclaimer: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Method 2: To remove AMD External Events service Module from your computer, please follow the manual instructions below or use an automatic uninstaller product.

• Click the Windows Start Button. In Windows 8, look for Control Panel.
• Click Control Panel.
• Click Uninstall a program.
• Look for AMD External Events in the list of available programs.
• Click Uninstall.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Camera not working

This is not a plug and play device, it's built into my laptop.. lol.

Sorry my bad for not mentioning, the program does install and seem to work fine. It did work when I first installed it, but it stopped working. Even if I freshly reinstall.

Errors are as followed..

When I open the program:

A webcam was not found or is not working properly.
Please click connect button and try again.

When I click the connect button....

Camera not found. The camera is in use by another application, or not connected. Make sure the camera is connected and working properly, then try again.

It is connected properly, and there are no other programs running in the back ground.