Windows 10: External cd/dvd Drive

2.0 usb external hard drive not working with my 3.0 port laptop. My laptop is a new HP i7, 8gb, 1 tb. The laptop has a 3.0 port and the external drive is a 2.0 Verbatim slimline cd/dvd writer. Using the installation cd, components of the external drive were installed on my laptop but when i attempt to play a dvd in the drive, the dvd spins and the name of the movie I’m attempting to watch even shows on screen but an error message appears stating: “the feature you are trying to access is not available in your product. Click the “info” button to find our offer.” I like watching movies on my laptop so Can someone tell me how to fix this? HELP!!!

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External CD/DVD Drive

Hello everyone,

I'm new on the forum, and I have a quick question.
I have a Toshiba Satellite X200 laptop, it has been dropped and the cd/dvd drive will not read anything, it just sounds like it is loading, and blinks yellow.
I'm going to get an external cd/dvd drive for now until the laptop is taken in (if warranty isn't over).
Is there any specific external cd/dvd drives you guys know are compatible with the Satellite X200? Or will I not have a problem with compatibility.

Appreciate it,
Jeremy.

 

Windows 10 and External DVD drive

Hi,

Thank you for keeping us posted.

I would suggest you to open the device manager and check if the drive shows up in device manager.

Follow the steps given below:

1. Press Windows key + R to open the run command.

2. Type devmgmt.msc and press enter to open device manager.

3. Expand DVD/CD-Rom drives and check if the external DVD drive is listed.

4. If so, right click on it and uninstall it.

5. Restart the computer.

Let us know the result.

 

CD/DVD drive is not correctly displayed

All the resolutions listed under Method 1 apply to the cases when CD/DVD drive is not recognized by Windows or other programs. Fortunately, my drive is recognized by Windows and other programs. I tried all the step-by-step resolutions listed, but did not
work. For some reason, my CD/DVD drive icon is not the right icon for the drive, and is for compact flash. Any idea?

I also reset my BIOS settings back to factory reset, but it did not help.