Windows 10: External disk

my M3 Portable 1 TB Seagate external disk cannot be approached after defragmentation. What to do?

:)

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.

 

Can't find External Hard disk?

Hi,

Thank you for coming back to us.

To assist you better, please provide us more information

• 
  Did you tried all the methods from my previous response?
  
• 
  What is the make and model of the external disk?
  
• 
  Does the external device is detecting on Disk management?
  

The issue you are facing could be due to external disk driver is being outdated. You can also try below steps to update the external disk driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Click on Universal Serial Bus to expand it, right click on the
  device and Update it.
  

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Can't safely remove external disk

In reference to the steps of your suggestions:

• The issue is specific to the particular disk and it started after I've used the disk to save the System image backup (created with the Control Panel > File History tool).
• I didn't disable any windows Service. I'm just wondering if there is any to disable.
• Safe boot with networking, or clean boot doesn't resolve the issue.

Thank you.