Windows 10: External displays randomly disconnect following cold boot

We have this problem where external displays randomly disconnect. They usually disconnect for good and may not detect. In all cases these displays are off a dock, but I've seen it happen with different models of docks. Some docks use USB-C Thunderbolt 3, one is a recent Surface Pro dock. The docks and monitors and the cables connecting them have all been found to be good when attached to other PC's and are verified compatible by referencing manufacturer's manuals. I've tried switching from displayport to hdmi, etc, doesn't help. DisplayLink software not used by one of the docks so that can't be it. All monitors compatible with HDCP and things like that. I've updated drivers, dock firmware, bios, display drivers, tried switching or turning off discrete graphics cards for onboard intel graphics and vice versa, nothing works. It's not a power issue. I looked at what applications were running, I turned off hardware acceleration in Office and other applications, nothing. It's driving me crazy.


The one consistent pattern I've observed is that the problem starts within a few minutes after booting up a computer that had been shut down and powered off. If you restart windows, either after the problem starts or even beforerestart immediately after booting, then the problem does NOT happen for the rest of the day and will only come back if you do a shut down. I already disabled fast startup and that did not fix the problem. We have not observed any correlation between this problem and putting the computer to sleep, or configuring the monitors to go off after so many minutes of inactivity in power settings.


This started happening early last monthFebruary 2021 and since its occurring with multiple types of devices and docks, I get a strong feeling it's a Windows problem.


I was wondering if this was a known issue and if anyone had any insight.

:)

 

BSOD DRIVER_POWER_STATE_FAILURE randomly after cold boot/sleep

For the past month I have been getting random BSOD's all with driver power state failure. They happen randomly, usually within the first 5-10 minutes of cold booting or waking my computer. Steps I have taken to attempt to fix the problem:

1. Reinstalled GPU drivers/ tried old drivers
2. Fresh installed Windows 1803, still happened, then fresh installed 1709
3. Disabled Fast Boot

None of these things fixed the issue, any help would be much appreciated at pinpointing the issue. Thanks

 

Primary monitor blacks out after disconnecting from external

Hi Oscar,



Thank you for writing to Microsoft Community forums.

• Are you aware of any changes that happened on the computer prior to this issue?
  

This issue could be due to the display setting corruption that only affected the primary display when disconnected from the secondary.



I suggest you to try the steps listed below and check if it works for you:

• Press ‘Win + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:
  appwiz.cpl
  
• Uninstall Intel HD Graphics Drivers and exit
  Programs and Features.
  
• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Display Adapters and right click on
  Intel HD Graphics Display Driver.
  
• Click on Uninstall and check the box
  Delete the driver software for this device.
  
• With the external monitor connected, reboot the machine.
  
• Once the machine boots into the desktop, disconnect the external monitor and check if the issue persists.
  

Hope it helps.

Regards,

 

Projecting to an external display

Hi,

Thank you for posting your query in Windows 10.

I understand that you are unable to use external display with windows 10.

This usually occurs if the video driver was not installed properly or not configured correctly.so I would suggest you to reinstall the drivers in compatibility mode and check if it helps.

I suggest you to follow the steps below and see if it helps:

Uninstall Display Adapter drivers

I suggest you to uninstall the display drivers and reinstall them in compatibility mode.

To uninstall the driver, follow the steps below:

• Press Windows key + R
• Type devmgmt.msc
• Right click on the driver you want to uninstall
  
• Click on Uninstall
• Restart the system

After the computer restarts, install the driver in compatibility mode.

• Select the setup file
• Right click on it and click on
  properties
• Click on Compatibility tab
• Select the operating system
• Click Ok.

Hope it helps, do get back to us if you need further assistance with Windows.