Windows 10: External drive beeping not recognized

I have a backup Toshiba 3 tb external drive just beeps and not recognized by w10 dell


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Maxtor Hard Drive Beep

Maxtor drive beeps

Have a similiar situation using a DiamondMax Plus 8, 20GB Mfg Date 4/15/03. Drive used as a second system drive. Drive is recognized in boot menu but not in drive list. Drive is always connected. Computer started locking up for several seconds at a time. Chkdsk on drives and couldn't find that drive. Removed drive from bay to make sure connections were ok and heard the beeping. Shutdown and restart and never got to windows screen. Restarted several times then saw drive in boot menu and Windows loaded but Maxtor not in drive menu. When recognized in boot menu, computer will start but beeps and is not found.

Tried kicking it real hard but no improvement. Any suggestions?

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Loss of External drives

Hi,

For better assistance, kindly verify the queries below:

• What is the make and model of the external drives?
• Have you checked if both drivers are recognized on the BIOS settings?
• Are you connecting the external hard drives via USB?
• What are the troubleshooting steps have you done so far for this issue?

Looking forward to your response.

Regards.