Windows 10: EXTERNAL DRIVE NOT RECOGNIZED

Discus and support EXTERNAL DRIVE NOT RECOGNIZED in Windows 10 Drivers and Hardware to solve the problem; After my laptop updated to Windows 10 version 1909, it no longer recognized my 1tb Toshiba Canvio external drive. I need help resolving this issue,... Discussion in 'Windows 10 Drivers and Hardware' started by BJ Divine, Dec 2, 2019.

  1. BJ Divine Win User

    EXTERNAL DRIVE NOT RECOGNIZED


    After my laptop updated to Windows 10 version 1909, it no longer recognized my 1tb Toshiba Canvio external drive. I need help resolving this issue, because all of my school work and other important things are on the drive.

    :)
     
    BJ Divine, Dec 2, 2019
    #1

  2. External drive

    Hi Richard,

    There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
    below:

    • Just to confirm, the device that is not working properly is a external DVD optical drive?
    • Were there any recent changes or updates installed on your computer?
    • Have you tried to plug the external drive to a different port on your computer?

    As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

    • Type “Troubleshooting” in the Search bar and press Enter.
    • Click on “View All” in the top left corner.
    • This will display the list of troubleshooters which are built-in in the computer. You can click on
      Hardware and Devices from the list and you can run the troubleshooter.

    This will check for common errors that affect hardware on your computer and attempts to correct them.

    We look forward to your response after completing the steps.
     
    Jordan Dom, Dec 2, 2019
    #2
  3. vallero Win User
    external hard drive not recognized


    Hello zbook
    #1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
    #2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
    #3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
    #4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
    #5) Sorry but I have no way of getting a photo of BIOS


    EXTERNAL DRIVE NOT RECOGNIZED [​IMG]


    EXTERNAL DRIVE NOT RECOGNIZED [​IMG]


    EXTERNAL DRIVE NOT RECOGNIZED [​IMG]

    I look forward to reading your comments
     
    vallero, Dec 2, 2019
    #3
  4. Romel Ram Win User

    EXTERNAL DRIVE NOT RECOGNIZED

    Loss of External drives

    Hi,

    For better assistance, kindly verify the queries below:

    • What is the make and model of the external drives?
    • Have you checked if both drivers are recognized on the BIOS settings?
    • Are you connecting the external hard drives via USB?
    • What are the troubleshooting steps have you done so far for this issue?
    Looking forward to your response.

    Regards.
     
    Romel Ram, Dec 2, 2019
    #4
Thema:

EXTERNAL DRIVE NOT RECOGNIZED

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