Windows 10: external drives not available after windows 10 update

First update uninstalled itself ... disconnected external drives as suggested and update installed ... now the external drives are not available ... please advise ... all I can find are instances for XP installs ... thanks

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Can't install update on external hard drive?

Thank you for that information Laura.

Since the Update Assistant is still not offering the option to install updates in external drive, I suggest that you create a bootable media using a USB flash drive and another one where we will install the updates. See

Create Windows 10 installation media and follow the steps under "Using the tool to create installation media (USB flash drive, DVD, or ISO file)" to learn how.

Afterwards, follow the steps below on how to install updates :

• Connect both the USB flash drive with Windows 10 installation files
  and the other empty USB flash drive.
• Double-click the Setup.exe file to launch the Windows 10 installation from the USB flash drive.
• Select the Keep personal files and apps option to update your computer.
  
• If you get the "Windows needs more space" option, click the
  Choose another drive or attach an external drive with 10GB available link.
• Click Install
• Follow the on-screen instructions to complete the installation process as necessary.

We appreciate your patience Laura. Don't hesitate to post back if you need more help.

 

External hard drive not suppoted after anniversary update windows 10

To isolate the issue, we suggest that you perform the following steps below:

• Connect the external hard drive to the different port and check if the issue persists.
• Use different external hard drive to connect to the same port and check if same issue happens.

If the same issue happens after using different external hard drive to different ports, try to run
Hardware and Devices troubleshooter as it checks for common problem and make sure that any new devices or hardware connected to your PC is installed correctly. Here's how:

• Press Windows key from the keyboard, type Troubleshooting and select it.
• Click on view all option on the upper left corner of Troubleshooting window.
• Select the Hardware and Device options from the list.
• Click Next to run the Hardware and Device Troubleshooter.

After that, follow the steps on how to Install and Update drivers
in Windows 10.

Let us know how it goes.

Thank you.