Windows 10: External DVD drive disappears when a disk is inserted

The dvd drive is recognized in the device manager. The drive shows up in This PC but disappears when a media is in the drive. The driver has been updated to manufacturer supplied.

:)

 

Optical BD drive disappears when inserting a disk

Something in a recent update to Windows 10 has changed the behavior of my SATA connected optical drive.

Everything worked fine and then recently:

Inserting a cd causes the drive to disappear from "This PC"

The drive will show up in Device Manager if "show hidden devices" is checked.

If I restart the computer with the cd in the drive I can listen to the disk.

If I eject the disk and insert another the drive disappears again.

Mobo = Asrock Fatal1ty z170 Gaming-ITX/ac (all drivers from asrock current)

Disk drive = Matshita BD-MLT UJ265

Any suggestions welcome.

Thanks.

 

no disk in external drive in windows 10

Recent troubleshooting my new Windows 10 not recognizing the external DVD drive:
I downloaded-

free Nero MediaHome. (Nero BurningRom probably better but not free.)

VLC media player.

Active ISO Burner.
On my Win 10: In File Explorer - DVD no show on left side w/other drives. Only as icon on right when computer selected.

With DVD inserted-says no disk; if select format/write to disk, drive ejects & asks for disk.

The external drive recognizes CDs, but not DVDs.

Same results with VLC media player.

With CD inserted, Nero can play music, indicates 'tracks', but w/no titles.

Can't burn disks - Get no disk in drive with Nero MediaHome

On my Win 7: With disk in external drive, open / format fails due to 'no disk'.

Move disk to Win 10 internal DVD drive, format disk OK. Move disk to external drive; still 'no disk'.

Move disk back to Win 10 internal DVD drive, copy file to disk & close disk to work on other drives.

Move disk back to external DVD drive, can read from & copy to disk.

Move external drive & disk back to Windows 10. File Explorer shows drive & files, but write protected.

Device Driver says external drive is working fine.

 

I get the insert a disk message repeatedly in Windows 10

Hi,

You may follow the steps provided below and check if it helps to resolve the issue.

I suggest you to insert the disk into the drive and go to disk Management, then there change the drive letter to the DVD/CD drive.

• 
  Press Windows key + X.
  
• 
  Select Disk Management.
  
• 
  Click on Change the driver latter and path.
  

If the issue persist, go to device Manager, then right click on the DVD/CD driver and click uninstall the driver and restart pc, then PC will install the driver automatically which will remove this error.

• Press Windows key + X.
• Select Device manager.
• click on DVD/CD Rom driver.
• Right click on the DVD/CD rom driver and select driver tab.
• Click on uninstall.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.