Windows 10: External DVD drive disappears when a disk is installed in Windows 10

When I insert a disk the DVD drive disappears from my computer screen, the DVD drive starts to spin the disk, but can't seem to find it, then slows down, and starts all over again. It connects and disconnects over and over and over continuously. How do I solve this problem?

The drive is a BT669 by Mad Giga.

The laptop is an Asus R518UA.

Thank you.

:)

 

Windows 10 and External DVD drive

Hi,

Thank you for keeping us posted.

I would suggest you to open the device manager and check if the drive shows up in device manager.

Follow the steps given below:

1. Press Windows key + R to open the run command.

2. Type devmgmt.msc and press enter to open device manager.

3. Expand DVD/CD-Rom drives and check if the external DVD drive is listed.

4. If so, right click on it and uninstall it.

5. Restart the computer.

Let us know the result.

 

External DVD drive disappears when a disk is inserted

The dvd drive is recognized in the device manager. The drive shows up in This PC but disappears when a media is in the drive. The driver has been updated to manufacturer supplied. But once the disk is ejected, the dvd drive shows up again. It also happens
in the disk management: the drive is seen when it is empty and disappears when a disk is in it.

 

Setting up an external DVD drive for my Lenovo with windows 10

Hi,

To assist you better, please answer the below:

1. What is the exact make and model of the laptop?

2. Are you referring to DVD drive or DVD player?

3. What is the model number of the external HP DVD player?

4. When you connect the external DVD player, what exactly happen?

In order to be able to ascertain whether a specific hardware is compatible with Windows 10, I would suggest you to refer to the manufacturer's website and check if there are driver support available for Windows 10 for the particular device. If Windows 10
DVD/CD drivers are available, install it by following the instructions given in the website.

Connect the DVD drive using USB to the laptop and check if the DVD drive is getting detected in Disk Management.

Refer the steps below to open disc management:

1. Press Windows key + X.

2. Click on Disk Management.

3. Click on Actions and click on rescan disks and click on Refresh.

If there is no drive letter assigned, I suggest you right click on the DVD drive and assign a drive letter.

Hope it helps. Revert to us with the results, will be glad to assist you.

Thank you.