Windows 10: External DVD drive not working properly after windows 10 update

Discus and support External DVD drive not working properly after windows 10 update in Windows 10 Drivers and Hardware to solve the problem; I have a laptop with external DVD drive. It was working perfectly until I installed the windows 10 updates. Now I can use the DVD drive to install... Discussion in 'Windows 10 Drivers and Hardware' started by AndrewSmith2571, Sep 14, 2018.

  1. AndrewSmith2571 Win User

    External DVD drive not working properly after windows 10 update


    I have a laptop with external DVD drive. It was working perfectly until I installed the windows 10 updates. Now I can use the DVD drive to install programmes onto my laptop, but whenever I try to play a game from the DVD drive, I get a fatal error warning CD not found. Please insert CD in drive. I've tried deleting and re-installing the driver, but that hasn't helped, nor has creating a registry subkey helped.

    Can anyone offer a solution please?

    :)
     
    AndrewSmith2571, Sep 14, 2018
    #1
  2. Jordan Dom Win User

    External drive

    Hi Richard,

    There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
    below:

    • Just to confirm, the device that is not working properly is a external DVD optical drive?
    • Were there any recent changes or updates installed on your computer?
    • Have you tried to plug the external drive to a different port on your computer?

    As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

    • Type “Troubleshooting” in the Search bar and press Enter.
    • Click on “View All” in the top left corner.
    • This will display the list of troubleshooters which are built-in in the computer. You can click on
      Hardware and Devices from the list and you can run the troubleshooter.

    This will check for common errors that affect hardware on your computer and attempts to correct them.

    We look forward to your response after completing the steps.
     
    Jordan Dom, Sep 14, 2018
    #2
  3. Wungraileng Vashi Win User
    Windows 10 and External DVD drive

    Hi,

    Thank you for keeping us posted.

    I would suggest you to open the device manager and check if the drive shows up in device manager.

    Follow the steps given below:

    1. Press Windows key + R to open the run command.

    2. Type devmgmt.msc and press enter to open device manager.

    3. Expand DVD/CD-Rom drives and check if the external DVD drive is listed.

    4. If so, right click on it and uninstall it.

    5. Restart the computer.

    Let us know the result.
     
    Wungraileng Vashi, Sep 14, 2018
    #3
  4. lksockey Win User

    External DVD drive not working properly after windows 10 update

    external dvd drive and windows 10

    After having to reinstall Windows 10 on my laptop my computer will not read from my external dvd drive. Suggestions??
     
    lksockey, Sep 14, 2018
    #4
Thema:

External DVD drive not working properly after windows 10 update

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