Windows 10: External Hard Disk is causing Windows 10 Startup crashes

Hello,

I have Dell inspiron with windows 10 version 2004. I have a Toshiba hard disk which is now used as external HDD since I changed to SSD for better performance. Recently I updated to latest OS, windows 10 version 2004. Now on every windows startup, it's causing crashes see picture below. I also have two other External HDDs which all work fine if connected on startup. I checked for bad sectors, none is found. It's working fine if connected after windows had been started successfully. I've already formatted a partition that used to installed OS on that external HDD. And it didn't cause problem on former windows 10 startup. All drivers software are up-to-date.

Please help me fix it.



:)

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.

 

Help with external hard drive

Hi Debbra,

Welcome to Microsoft Community.

I appreciate your interest in windows 10 and also for trying the troubleshooting steps to fix the issue. I understand the inconvenience you faced. I will certainly help you with this.

I would suggest you to plug in hard drive then check in disk management you can see the drive or not.

Follow the steps to check Drive in Disk Management.

• 
  Go to the Control Panel then click on the
  Administrative Tools. .
  
• 
  Under the Administrative Tool Click on Computer Management.
  
• 
  Click on Disk Management and check the External Hard Drive.
  

Also check in BIOS whether External Hard Drive is listed or not.

For help with the BIOS settings, refer to the computer manual or contact the manufacturer.

If it doesn’t work then, I would suggest you to update BIOS for updating BIOS contact Lenovo Support.

Follow the link:

http://support.lenovo.com/in/hi/

Disclaimer :

Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings
can be solved. Modifications of the settings are at your own risk.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks.

 

external hard disk recognition

external hard disk is listed in device manager but I cannot access the disk etc