Windows 10: External hard disk not detected

Hi, not too sure if this is a windows problem but whenever I connect my external hard disk it gets detected but then I can't see it in the file explorer. The hard disk is new, the laptop's ports are all okay I connected a flash disk and I was able to see that.

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:)

 

External Hard disk detect issue

Hello,

Let's determine the reason why your Windows 10 stopped detecting your external hard disk. To get started, we'd like to get the following information:

• Did you make any changes to your computer prior to the issue?
• Are you getting any error messages?
• Have you tied connecting the external hard disk to a different computer? If yes, is it working?

In the meantime, let's run Hardware and Devices Troubleshooter. This troubleshooter automatically detects and resolves problem with hardware and devices. To do so, please follow these steps:

• Open Control Panel.
• Select View by: Small icons.
• Open Troubleshooting.
• Under Hardware and Sound, run Hardware and Devices Troubleshooter.
• Follow the on-screen instructions.

We're looking forward to your response.

 

external hard disk not detecting

Hi Ravi,

Thank you for posting your query on Microsoft Community.

I understand that the Windows 10 fails to detect external hard disk. I will certainly help you.

However, we need more information on this issue. Please answer the following questions.

1. What is the model of the Seagate Hard Drive?

2. Does the issue occur in a different USB port?

3. Are you able to view the external hard drive on Disk Management?

As initial troubleshooting, I suggest you to connect the external hard drive to different USB ports and on a different computer and check if it gets detected.

Method 1: Run the Troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with devices and hardware. Follow below steps:

1. Right click on Start button, select Control Panel.

2. Change the view by option on the top right to Large icons.

3. Click on Troubleshooting and click on the view all
option on the left panel.

4. Run the Hardware and Devices troubleshooter.

Method 2: Assign Drive letter to external hard drive

I suggest you to check whether drive letter has been assigned to external hard drive under Disk Management. Follow below steps:

1. Right click on Start and navigate to Control Panel >
Administrative Tools > Computer Management > Disk


Management.

2. Right-click the partition or drive that you want to change, and then click
Change Drive Letter and Paths.

3. To assign a drive letter, click Add, click the drive letter you want to use, and then click
OK.

Note: Be careful when making drive-letter assignments because many MS-DOS and Windows programs make references to a specific drive letter. For example, the path environment variable shows specific drive letters in conjunction with program
names.

Refer below article for more information on assigning a drive letter:

Assign, change, or remove a drive letter: Storage Services; Local File Systems

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

Thank you.

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.