Windows 10: External Hard Drive becomes RAW for no reason

Hello.

I have been trying to move the files form my internal hard drive to a external 4 TB West Drive Passport. While copying files (more than 20 Gb of data) the transfer freezes and the external drive becomes RAW. I have tryied formatting the disk and repeating the process but the same thing occurs again. I checked the disk with the WD application and it seems to be undamaged. Disk manager identifies the drive (D and 100% available. I would appreciate suggestions to identify the cause of the problem and decide if the hard drive can or can't be used.

Notes:
- I did not unpluged the hard drive while the files were being transfered.
- The computer did not go into any power safe mode.
- I did not touch the computer,. not the disk during the entire process.
- I managed to recover some files with recuva but the process is very slow.
- The external disk is brand new but has been stored form more than a year.


I am using windows 10 pro x64

Thank you.

:)

 

External hard drive can't open

External hard drive is listed in disc management as "raw". Is there a way to open or access it?

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.