Windows 10: External Hard Drive ceased to work post update

Discus and support External Hard Drive ceased to work post update in Windows 10 Network and Sharing to solve the problem; My Update History says: "Feature update to Windows 10, version 1903" My Western Digital (3 TB) is now inaccessible post windows 10 version 1903... Discussion in 'Windows 10 Network and Sharing' started by JWilliams_87, Oct 20, 2019.

  1. External Hard Drive ceased to work post update


    My Update History says: "Feature update to Windows 10, version 1903"


    My Western Digital (3 TB) is now inaccessible post windows 10 version 1903 update. I'm receiving the following error: "The disk structure is corrupted and unreadable."


    I tried the following;

    -Updated the WD drivers (did not work)


    -Uninstalling drivers and reinstalling(did not work)


    -Running "CHKDSK /F (+DRIVE)"
    -Receive following error: "The type of the file system is NTFS. Unable to determine volume version and
    state. CHKDSK aborted."(did not work).


    -EaseUS Data Recovery Wizard

    -I can see the data but this software cost money to recover the "lost data"

    -iSkysoft Data Recovery

    -I can see the data but this software cost money to recover the "lost data"


    Is there a solution here that will fix the drive for free? Or am I stuck having to pay to recover my "lost data".

    :)
     
    JWilliams_87, Oct 20, 2019
    #1
  2. Remon Ont Win User

    External Hard Drive

    Hi John,

    We suggest that you try the troubleshooting steps below:

    • Open your External Hard Drive file in File Explorer.
    • Type the name of the file you want to search on the search box and click Enter.
    The file will show up in Search Results and you will be able to move it to the correct folder.

    Let us know if you need further help.
     
    Remon Ont, Oct 20, 2019
    #2
  3. twynog Win User
    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Oct 20, 2019
    #3
  4. External Hard Drive ceased to work post update

    Help with external hard drive

    Hi Debbra,

    Welcome to Microsoft Community.

    I appreciate your interest in windows 10 and also for trying the troubleshooting steps to fix the issue. I understand the inconvenience you faced. I will certainly help you with this.

    I would suggest you to plug in hard drive then check in disk management you can see the drive or not.

    Follow the steps to check Drive in Disk Management.


    • Go to the Control Panel then click on the
      Administrative Tools. .

    • Under the Administrative Tool Click on Computer Management.

    • Click on Disk Management and check the External Hard Drive.

    Also check in BIOS whether External Hard Drive is listed or not.

    For help with the BIOS settings, refer to the computer manual or contact the manufacturer.

    If it doesn’t work then, I would suggest you to update BIOS for updating BIOS contact Lenovo Support.

    Follow the link:

    http://support.lenovo.com/in/hi/

    Disclaimer :

    Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings
    can be solved. Modifications of the settings are at your own risk.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thanks.
     
    Preeti Patel, Oct 20, 2019
    #4
Thema:

External Hard Drive ceased to work post update

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