Windows 10: external hard drive is connecting and the disconnecting.

I have a Seagate 5 TB external hard drive. I've had it for years. We have had it hooked up to our xbox. Today we turned on the xbox and it wasn't registering that the external hard drive was connected. So I hooked the external hard drive up to my Alienware laptop. It does not show up in the File explorer. I opened up Device Manager and opened disk drives. When I hook up the external hardware it will populate in the disk drive sub folder for about five seconds. And then it disappears. I have to un plug it and plug it back in to get it to pop back up for another 5 seconds. When I right click on the external hard drive it says it is working fine. Then when it disconnects it gives me error code 45 - device disconnected. But it isn't disconnected. Any ideas?

:)

 

External hard drive disconnecting

Hi,

I realize the inconvenience caused to you regarding the external hard drive as it is disconnecting. I will certainly assist you.

Please answer the below questions to assist you better.

• What is the make and model of the external hard drive?
• Are you getting any error messages in the device manager?

Follow the below methods and check if it helps.

Connect the external hard drive and perform the following methods.

Method 1: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Method 2: Check if you can see the device in Device Manager

• Press Windows key + X.
• Click on Device manager.
• Click on View Tab, Select Show hidden devices.
• Click on Scan for Hardware changes.
• Check if the devices show up in Device Manager in the device list.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Acomdata External Hard Drive not connecting

My Acomdata external hard drive seems to connect and disconnect seconds later. It is apparently not connected long enough to display in file explorer. I have an Acer Aspire desk top running Windows 10. Would appreciate any suggestions.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.