Windows 10: External Hard drive is not working on my laptop with Windows 10

Hi,


I have an external Hard drive Toshiba 750gb HDTC607XK3A1. Whenever I insert it in my laptop with Windows 7, it works perfectly fine but when I do it on my other laptop with Windows 10, it does not and it says "Unknown USB Device Device Descriptor Request Failed" in device manager under Universal Serial Bus Controllers. Please help!

:)

 

unrecognised external hard drive on Windows 10

Since you already reinstalled the drivers of the External Hard Drive, let's run the
Hardware and Devices troubleshooter as it can resolve your concern. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Troubleshooting.
  
• 
  Click on View all on the left panel.
  
• 
  Select and run the Hardware and Devices troubleshooter.
  

If the Hardware and Devices troubleshooter doesn’t resolve your concern, we suggest that you change the letter of the External Hard Drive. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Control panel.
  
• 
  Select System and Security.
  
• 
  Select Administrative Tools, and a new window will appear.
  
• 
  Double-click Computer Management, and a new window will appear.
  
• 
  Select Disk Management that is located under
  Storage in the left pane.
  
• 
  Right click on the External Hard Drive that is not showing on the File Explorer.
  
• 
  Select Change letter and network path, and a new window will appear.
  
• 
  Select Change, and choose the letter that you want for the External Hard Drive.
  

After changing the letter of the External Hard Drive, we suggest that you reboot your laptop for the changes to take effect.



Let us know how it goes.



Regards.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External hard drive not showing up on Windows 10 Laptop or computer. External hard drive not responding ...??

Hello Kimberly,

This issue might have occurred due to an outdated USB driver. For us to effectively assist you, we would like to ask a few questions:

• Could you tell us if there were any changes made on your laptop prior to the issue?
• Have you tried to update the USB drivers on your laptop? If not, we recommend updating the USB drivers on your laptop and see if it helps. You may refer to the steps provided
  here on how to update drivers in Windows 10.
• Have you tried plugging in the external hard drive using a different computer?

If not, we advise that you try plugging in the external hard drive using a different computer just to isolate the issue.

We're looking forward to your response.