Windows 10: external hard drive not recognized

Discus and support external hard drive not recognized in Windows 10 Network and Sharing to solve the problem; I had storage spaces From windows 8.1 that computer went down I moved Storage spaces to another computer. windows 10 machine. Everything works. I was... Discussion in 'Windows 10 Network and Sharing' started by edyabo, Mar 1, 2019.

  1. edyabo Win User

    external hard drive not recognized


    I had storage spaces From windows 8.1 that computer went down I moved Storage spaces to another computer. windows 10 machine. Everything works. I was able to Copy those files to another drives. now I want to reuse those drives but only let me rename it not to remove. I updated the pool. came back OK I was able to remove (1) Drive it was formatting computer crashed Blue screen. when rebooted storage space pool was no longer there. how do I reformat these drives do not show on disk management. they will show in device manager.

    :)
     
    edyabo, Mar 1, 2019
    #1
  2. vallero Win User

    external hard drive not recognized


    Hello zbook
    #1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
    #2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
    #3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
    #4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
    #5) Sorry but I have no way of getting a photo of BIOS


    external hard drive not recognized [​IMG]


    external hard drive not recognized [​IMG]


    external hard drive not recognized [​IMG]

    I look forward to reading your comments
     
    vallero, Mar 1, 2019
    #2
  3. External Hard Drive Not Recognized by Windows 10

    Hi Thomas,

    Sometimes, PCs fail to recognize the External Hard Drive even after confirming a successful connection. This is usually due to a corrupted or outdated device driver. However, for us to isolate the issue, we need additional information. Kindly answer the
    questions below:

    • Have you tired to plug your external hard drive to another port or to another device to make sure that it is working properly?
    • Are you getting any error messages when you plug in your external hard drive?

    In the meantime, we suggest that you run the Hardware and Device Troubleshooter. This automated tool will check the hardware/USB connected to your PC for any known issue and resolve it automatically. Refer to this link to access the troubleshooter:
    Find and fix problems with devices and hardware.

    Update us on how it goes.
     
    Jennifer Bri, Mar 1, 2019
    #3
  4. twynog Win User

    external hard drive not recognized

    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Mar 1, 2019
    #4
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