Windows 10: External Hard Drive

Discus and support External Hard Drive in Windows 10 Drivers and Hardware to solve the problem; I have purchased a new PC with Windows 10 OS and find external hard drive (E) listed but when I click on it I receive a message that it cannot be... Discussion in 'Windows 10 Drivers and Hardware' started by DianeRozek, Oct 10, 2019.

  1. External Hard Drive


    I have purchased a new PC with Windows 10 OS and find external hard drive (E) listed but when I click on it I receive a message that it cannot be accessed. How do I access it? I have tried everything I can possibly think of to no avail.


    Thank you for any help you can offer.

    Diane

    :)
     
    DianeRozek, Oct 10, 2019
    #1
  2. Remon Ont Win User

    External Hard Drive

    Hi John,

    We suggest that you try the troubleshooting steps below:

    • Open your External Hard Drive file in File Explorer.
    • Type the name of the file you want to search on the search box and click Enter.
    The file will show up in Search Results and you will be able to move it to the correct folder.

    Let us know if you need further help.
     
    Remon Ont, Oct 10, 2019
    #2
  3. twynog Win User
    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Oct 10, 2019
    #3
  4. External Hard Drive

    External Hard Drive

    To address your concern, here are the troubleshooting steps that you can try. Follow the steps below:

    Uninstall and reinstall the external hard drive program.

    • In the Settings app, go to System.
    • Go to Apps & features and locate the external hard drive program.
    • Uninstall the program and go to the manufacturer's website to reinstall the updated version.
    Uninstall and reinstall the Paragon driver software.

    • Following the same steps mentioned above, locate the software in Apps & features
      and uninstall it.
    • After uninstalling the software, go to the manufacturer's website to reinstall it.
    To further isolate your concern, we'd also like to verify if the OneDrive app is enabled on your PC.

    You can hit us back for additional help.

    Kind regards.
     
    Jennifer Cha, Oct 10, 2019
    #4
Thema:

External Hard Drive

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