Windows 10: External hard drives not recognized by 3 different laptops running windows 10

Discus and support External hard drives not recognized by 3 different laptops running windows 10 in Windows 10 Drivers and Hardware to solve the problem; So after the last update Jan 13, 2021...a normally functioning ext Hard-drive 2tb Seagate went kaput. After trouble shooting ever recommended variation... Discussion in 'Windows 10 Drivers and Hardware' started by PeterPeart1, Jan 24, 2021.

  1. External hard drives not recognized by 3 different laptops running windows 10


    So after the last update Jan 13, 2021...a normally functioning ext Hard-drive 2tb Seagate went kaput. After trouble shooting ever recommended variation including new cord, new USB ports and two separate laptops, device managers for each i get nothing...I order a new external HD from Western Digital 4TB.. and experiencing the same non response issues on all 3 laptops. This seems strange and out of the ordinary...all USB ports work for every other USB interface, but the latest ext HD gets no recognition...not even the customary "ping" when new hardware is added...I am at a lost here..any ideas? Thanks.

    :)
     
    PeterPeart1, Jan 24, 2021
    #1
  2. Zaki_j Win User

    Toshiba external hard drive not recognized

    Hi Philip,

    Thank you for writing to Microsoft Community Forums.

    I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
    It would be great if you can answer these questions to assist you in a better way.

    • Did you try connecting the Hardrive to different USB Port?
    • Does the Hardrive get detected if you try connecting it to a different PC?
    • Are you aware of any changes made to the computer recently?

    I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
    “USB Device not recognized” when you try to access a USB external hard drive


    Note: Ignore method 2 & 5 from the above article.

    Let us know how it goes.

    Regards,

    Zaki
     
    Zaki_j, Jan 24, 2021
    #2
  3. vallero Win User
    external hard drive not recognized

    Hello zbook
    #1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
    #2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
    #3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
    #4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
    #5) Sorry but I have no way of getting a photo of BIOS


    External hard drives  not recognized by 3 different laptops running windows 10 [​IMG]


    External hard drives  not recognized by 3 different laptops running windows 10 [​IMG]


    External hard drives  not recognized by 3 different laptops running windows 10 [​IMG]

    I look forward to reading your comments
     
    vallero, Jan 24, 2021
    #3
  4. External hard drives not recognized by 3 different laptops running windows 10

    External Hard Drive Not Recognized by Windows 10

    Hi Thomas,

    Sometimes, PCs fail to recognize the External Hard Drive even after confirming a successful connection. This is usually due to a corrupted or outdated device driver. However, for us to isolate the issue, we need additional information. Kindly answer the
    questions below:

    • Have you tired to plug your external hard drive to another port or to another device to make sure that it is working properly?
    • Are you getting any error messages when you plug in your external hard drive?

    In the meantime, we suggest that you run the Hardware and Device Troubleshooter. This automated tool will check the hardware/USB connected to your PC for any known issue and resolve it automatically. Refer to this link to access the troubleshooter:
    Find and fix problems with devices and hardware.

    Update us on how it goes.
     
    Jennifer Bri, Jan 24, 2021
    #4
Thema:

External hard drives not recognized by 3 different laptops running windows 10

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