Windows 10: External Hd Drive randomly disconnecting and not connecting on reboot

Ever since I upgraded to Windows 10 1903 my Seagate Backup Plus has started to randomly disconnect and sometimes it's not connected on a reboot. I unplug the Seagate and plug it back in and it show right up. Before upgrading to 1903 I was on Win 10 1809 and never had any of these hard drive connect and disconnect issues. Has anyone else out there experienced this? Any known fixes? I checked the driver version I had and it was 10.0.18632.1 provided by Microsoft and the driver date was 6/21/2006. I had an earlier sound driver issue since I wasn't getting any sound after the update. If I hit update driver thru device manager it said there were no updates. However I did find and updated drivers manually and I have sound again. Would the same theory hold true for external hard drive drivers?

:)

 

External HD Connection Problem

I have attached an external HD to my computer running Windows 10 and it will not show up in my drive list. The properties shows it as Seagate.ink - what is an ink file and any suggestions as to how I can get it to work?

 

Primary monitor blacks out after disconnecting from external

Hi Oscar,



Thank you for writing to Microsoft Community forums.

• Are you aware of any changes that happened on the computer prior to this issue?
  

This issue could be due to the display setting corruption that only affected the primary display when disconnected from the secondary.



I suggest you to try the steps listed below and check if it works for you:

• Press ‘Win + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:
  appwiz.cpl
  
• Uninstall Intel HD Graphics Drivers and exit
  Programs and Features.
  
• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Display Adapters and right click on
  Intel HD Graphics Display Driver.
  
• Click on Uninstall and check the box
  Delete the driver software for this device.
  
• With the external monitor connected, reboot the machine.
  
• Once the machine boots into the desktop, disconnect the external monitor and check if the issue persists.
  

Hope it helps.

Regards,

 

External hard drive disconnecting

Hi,

I realize the inconvenience caused to you regarding the external hard drive as it is disconnecting. I will certainly assist you.

Please answer the below questions to assist you better.

• What is the make and model of the external hard drive?
• Are you getting any error messages in the device manager?

Follow the below methods and check if it helps.

Connect the external hard drive and perform the following methods.

Method 1: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Method 2: Check if you can see the device in Device Manager

• Press Windows key + X.
• Click on Device manager.
• Click on View Tab, Select Show hidden devices.
• Click on Scan for Hardware changes.
• Check if the devices show up in Device Manager in the device list.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.