Windows 10: External HDD not showing up in Device Manager (or My Computer)

G'day all,
I have 4 year old Seagate 1TB hard drive. I've tried connecting it to multiple Windows PCs but the same thing always happens:
I connect it
It makes the Windows sound that new hardware/usb has been connected.
Nothing happens the drive does not appear in My Computer, nor in Device Manager.
It makes the Windows sound that hardware/usb has been disconnected.

Nothing shows up in My Computer, Disk Management, or Device Manager.

I tried connecting it to a Windows 7 pc, and it tried to install new hardware...But then it said "Device driver software not installed. Please consult with your manufacturer for assistance getting this device installed."

It was my back up external HDD, so it's got some important files. I'm pretty keen to just somehow get it connected so I can copy the files etc.

Any hot tips? Many thanks in advance

:)

 

External HDD shows up in Device Manager but not My Computer

Hi guys,

I just tried to install Ubuntu from a USB stick alongside Windows 10, and have managed to make my external HDD disappear *Sad

Halfway through my installation of Ubuntu I noticed that the software was trying to install from a 500GB drive (my external HDD) instead of the 8GB pen drive I was trying to install from. I quit the installation hoping I hadn't done any damage, but apparently I have...

My external HDD still shows up as a named device in device manager, but it's not in My Computer. Looking at Disk Management you can see it as 'Disk 2' (see image), but all the options to Format etc are grayed out.

Is there any way to get it working again? Ideally keeping the data that was on there, but if not then just reformatting.

Thanks,

J

 

external hard drive showing up in device management but not disk management

Hi,

I recently tried to use a brand new Seagate 2TB External HD, but it is not showing up. It initially showed up, but after I tried reformatting it to exFAT32, it disappeared from the disk management list.

I then tried:

• refreshing the disk management list,
• inserting into a different USB port,
• re-starting my computer, and
• uninstalling the device from device manager/letting it refresh,

I still can't see it. There is no yellow error in the USB controller list.

I'm on Windows 10.

Intel i5-3317U @ 1.7GHz

Any suggestions? Thanks!

 

HDD in a HDD caddy is not showing up in the disk management

Hi,

To assist you better, I would like to ask some questions:

• How are you connecting the HDD Caddy?
• What is the make and model of your computer?

If you are connecting the device using USB, I suggest you to check if other USB devices are recognized as USB devices or Other device. If it is displaying as other device, then the issue might be with the USB port. So, I suggest you to update the USB drivers
by following the steps below:

• Press Windows key + X, select Device Manager.
• Expand Universal Serial Bus Controller.
• Right click on the drive, select Update Driver Software and follow the on-screen prompts.

Keep us posted on the status for further assistance.