Windows 10: external HDD recognition problem

Discus and support external HDD recognition problem in Windows 10 Support to solve the problem; hardware spec: ryzen 2700X, ASUS PRIME B450_PLUS, Radeon RX570, 32GB RAM, 512GB Samsung SSD symptoms: 1. plugs my external HDD (USB3.0) while OS is... Discussion in 'Windows 10 Support' started by nexo, Jun 10, 2019 at 9:52 AM.

  1. nexo Win User

    external HDD recognition problem


    hardware spec: ryzen 2700X, ASUS PRIME B450_PLUS, Radeon RX570, 32GB RAM, 512GB Samsung SSD

    symptoms:

    1. plugs my external HDD (USB3.0) while OS is running

    * file explorer recognizes drive, but when clicked, It takes an hour to load file list >> clicks any file, dir >> another hours >>...
    * devmgmt, diskmgmt, diskpart >> not responding

    2. boot with HDD plugged

    * even not showing login window.
    * unplug HDD >> shows login window, boot no problem.

    cf. my external HDD has no problem such as bad sectors... when I plug my device to another PC, it works well.

    I tried clean install, both version of Home/Pro(expected nothing), both old version and latest version of windows, M/B drivers installation, re-install USB 3.0 driver, power management setting... but same result.

    this is weird. anybody help?

    ps. sorry for bad english

    :)
     
  2. dalchina Win User

    Magnifier & Speech Recognition problems


    Suggest you pick one of the ones I listed- or search for another- something that is really intuitive and easy...

    Are you aware of these controls?

    external HDD recognition problem [​IMG]
     
  3. external HDD

    Hi,

    Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

    • Have you made any recent changes on your computer prior to the issue?
    • Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
    • Have you check if the external HDD is visible in Device Manager?

    If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

    • Click the Start button and select the Settings
      icon.
    • Choose Update & Security from the list.
    • Click Troubleshoot in the left pane of the window.
    • Under Find and fix other problems, select Hardware and Devices and click
      Run the troubleshooter.

    We're looking forward to your reply.
     
  4. keakar Win User

    external HDD recognition problem

    Hvaing Problems with Old External HDD

    its not easy to say without running a diagnostic test to see how it does.

    i would suggest you take the drive out of the external case and hook it up inside your pc and test it that way so you can eliminate the chance it is the external case that is the problem. sometimes the connections inside the external cases can be bad.
     
Thema:

external HDD recognition problem

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