Windows 10: External HDD suddenly crashing Windows 10

Discus and support External HDD suddenly crashing Windows 10 in Windows 10 Drivers and Hardware to solve the problem; Hi all, My 2TB Hitachi HDD I've had for about 6 years is now causing issues with my devices. When I plug it into the PC to use it, as soon as I try... Discussion in 'Windows 10 Drivers and Hardware' started by PeterKehoe, Jan 26, 2019.

  1. External HDD suddenly crashing Windows 10


    Hi all,


    My 2TB Hitachi HDD I've had for about 6 years is now causing issues with my devices. When I plug it into the PC to use it, as soon as I try open explorer and access it it freezes the whole computer until it is unplugged. Once unplugged no issues at all with the PC.

    On my smart TV i can read the drive and access the media, however after about 5-10mins it crashes the smart TV.


    I cant run any diagnostic on it with the PC or access any files to try and delete the most recent entries. Is my trusty old hard drive dead or is there a solution?

    Thanks

    :)
     
    PeterKehoe, Jan 26, 2019
    #1
  2. jumanji Win User

    External HDD visable but suddenly gone unreadable


    Continuing .....

    Note: The disk I am using for the screenshots is 750GB. Your source disk should show as 3000GB with sector size = 512 which we will be changing to 4096.

    On the fifth screen you posted


    External HDD suddenly crashing Windows 10 [​IMG]

    External HDD suddenly crashing Windows 10 [​IMG]

    External HDD suddenly crashing Windows 10 [​IMG]

    External HDD suddenly crashing Windows 10 [​IMG]

    External HDD suddenly crashing Windows 10 [​IMG]

    External HDD suddenly crashing Windows 10 [​IMG]


    If your only partition is shown and you get " Structure OK, blah ...blah....", highlight that partition and press P (Shift+ P ) (Capital P) to list the files. Post a screenshot.

    If your files are listed, you can select those and copy to your 2TB Destination disk into the Recovery folder . If that drive letter is say I: then your destination to copy the files will be Directory I: \ Recovery ( Replace I with the actual drive letter of your 2TB Destination drive you noted in the second screen)

    How to copy files listed by TestDisk:

    Please read my post #28 here https://www.sevenforums.com/hardware...ml#post2395385
    (Note:Screenshot 5 onwards where the files are listed applies here. Ignore the first four screenshots in that post.)

    At any point during the recovery process, if you have any doubts, post a screenshot and ask for clarification.
     
    jumanji, Jan 26, 2019
    #2
  3. external HDD

    Hi,

    Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

    • Have you made any recent changes on your computer prior to the issue?
    • Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
    • Have you check if the external HDD is visible in Device Manager?

    If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

    • Click the Start button and select the Settings
      icon.
    • Choose Update & Security from the list.
    • Click Troubleshoot in the left pane of the window.
    • Under Find and fix other problems, select Hardware and Devices and click
      Run the troubleshooter.

    We're looking forward to your reply.
     
    Gerard Qui, Jan 26, 2019
    #3
  4. dermy Win User

    External HDD suddenly crashing Windows 10

    External HDDs

    Hi i had a seagate freeagent (external) which stopped working so i bought another enclosure and the hdd kept disconnecting/reconnecting in windows 8.1, so i boht another enclosure and also the same thing. Iv tried a different hdd and all hdds work perfectly when plugged directly into sata ports on the board, are there any other steps i can try or do you think iv just been unlucky with enclosures?
     
    dermy, Jan 26, 2019
    #4
Thema:

External HDD suddenly crashing Windows 10

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