Windows 10: external keyboard and mous not working

I have recently factory reset my windows laptop. my keyboard and mouse were working before now, it's not working anymore, I have tried several things like going into safe mode, resetting bios, updating bios, etc. my laptop is an asus rog g551jm. Keyboard and mouse work fine on other devices and outside of windows.

:)

 

HP 15-r029wm Notebook PC windows 10 keyboard not working properly

Hi,

I realize that the keyboard is not working properly. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

The "a" key has stopped working on my keyboard

Hi,

Keyboard issues might have been caused by an incompatible driver. For us to isolate the issue, we would like to know the following:

• Have you tried using other external keyboard?
• When was the last time that you are able to use your keyboard key properly?
• Have you made any recent changes to your PC settings prior to this issue?

In the meantime, we suggest that you follow the steps given on this article:
Mouse, touchpad, and keyboard problems in Windows.

We will wait for your response.