Windows 10: External Microphone not working? Help???

It has the TRRS plug.

 

It shows only one

 

If it has the TRRS, I suspect the PC requires TRS. Thus an adapter will be needed to convert the TRRS to TRS.
Here is one adapter. It has two TRS plugs (one for microphone and one for headphone).
Amazon.com: CablesOnline 3.5mm TRRS 4-Position Female to Dual 3-Position 3.5mm TRS Male Headset Splitter Adapter (IP-AY12C): Home Audio & Theater

 

I just checked my Toshiba Satellite Radius and it has a combo jack. It takes the TRS plugs.

 

I bought a cable similar to that, but it still does not work.

 

Should have asked earlier and maybe you said, my apologies for asking again.

Has this device worked on another computer? Not often but sometimes things arrive DOA. Worth checking.

 

Yes, I tried using the microphone on my PC and it worked.

 

Well that is one piece of info thanks.

When you right click on speaker, click on recording device, does your MIC show?

If a default shows, click on default once, click on properties. On the general tab how does it show your ports?

 

This is what is shows

 

Interest, it doesn't show as a device and port seems to be headphones.

Maybe one of the members following this thread can comment. Fireberd had a laptop with single port, wonder how his show.

Have you gone to conexant site to see if there is software that goes along with driver. There has to be a way to configure port.

What doe you see on Recording tab when you press "Configure"?

What do you see when you click on "Properties" beside Conexant SmartAudio HD although I'm questioning Smart.

Please also click on levels tab and ensure nothing muted.

 

I have lots of mic's but I don't have a computer mic, so I can't check what my Toshiba would show. But "combo jacks" that auto detect have been around for several years. I recall hearing about them on some HP's and Dell's.

I know my combo jack works for headset, as I use it as a Karoke player and feed the headset output to my recording studio equipment when I record Karaoke singers. I use a cable with a standard TRS plug and get stereo.