Windows 10: External monitor audio

I'm using a laptop with an external monitor. During online chat, when I share a video from the external monitor the audio from the external monitor can't be heard by the other party.

:)

 

How To Change Monitor Audio To Motherboard Audio

Hi Saurav,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Do you want to use your external speakers for the audio instead of the monitor speakers?
2. Are you hearing the audio both from your external speakers and the monitor speakers?

Meanwhile, you may try the below steps to change the playback device and check if this helps.

1. Select on the Start button > Type Sound in the search box > Select
   Sound from the list of results.
2. Go to Playback tab > Select your Sound System Device that you want to hear the audio from > Then click on
   Set Default.
3. Restart the computer once and check if this helps.

We're looking forward to your response.

 

External monitor blanking often

Hi,

Please answer these questions to assist you better.

• What is the make and model of your computer and external monitor?
• Have you installed all pending Windows and driver updates?
• Do you get any error message?

I suggest you to install all pending Windows updates in your PC and also update Display drivers. Follow the steps below.

Step 1: I would suggest you to check and install any latest Windows Updates available.

• Go to Start and then Settings.
• Click on Update and Recovery.
• Check for updates under
  Windows Updates.
• Restart the system and check if the issue is resolved.

Step 2: Please refer to the following Wiki article created by
Andre Da Costa on How to: Install and Update drivers in Windows 10.

How to: Install and Update Hardware Drivers in Windows 10

Do let us know if you still get random black screen in the external monitor. Thank you.

 

External Monitor with Quicken

Hi Mark,

It is possible that the display resolution automatically adjusts after connecting to an external monitor. For us to properly isolate this issue, we have some questions for you:

• Are you experiencing the same issue even without using the Quicken tool?
• Have you checked if the display resolution settings of the Surface device and the external monitor is the same?
• Have you tried checking for a graphics device driver update?
• What troubleshooting steps have you done to isolate the issue?
  

We're looking forward to your response.