Windows 10: External Monitor Display is Cut Off on All Edges

I have extended my Surface Windows 10 display to an external HD TV monitor but all 4 edges are cut off as if a picture was too big for its frame. My mouse can go off screen to these hidden edges but this is a major inconvenience not being able to maximize windows properly and therefore having to resize every window every time. Here is a screenshot with zero cropping so this is exactly as it shows on the TV. As you can see, the bottom toolbar & start menu are cutoff, icons on the left & top are cutoff, and it's the same thing on the right edge.





Troubleshooting I've tried:

* Different display resolutions even though 1920x1080 @60Hz is recommended by the TV says it when I turn TV on and Windows knows 1920x1080 is recommended as you can see in the screen shot.

* Advanced scaling settings but only 100-500% are allowed and none works.

* Mirroring displays but same result just TV

* Showing just TV option where surface screen turns off

* Unplugging & replugging HDMI cable. Tried completely different HDMI cable & different HDMI input on TV.

* advanced display settings, updating driver, updating windows. Windows claims everything is updated and working.





I've honestly tried everything I could think of. I really need assistance with this so thank you in advance if you can help solve this. Thanks!!

:)

 

External monitor display settings

Hi,



Thank you for posting in Microsoft Community.



I understand that you are facing issues with the display scaling on your external displays. We will certainly look into this for you.

As you are using Vizio TV, you may have to try using custom resolution settings if the in-built settings do not provide the required settings.

For better clarity, please let us know:

• What is the version of Windows 10 that is currently installed on your computer? You can click on Search and type
  winver.
• Are you aware of any recent changes to the system, such as updates, after which you are facing this issue?
• What is the make and model of your computer?

Meanwhile, I would suggest you to check the steps mentioned in the Workaround section in

Windows scaling issues for high-DPI devices

I would also suggest you to check the Display drivers. Please refer

Troubleshoot external monitor connections in Windows 10

Set up dual monitors on Windows 10



Let us know how it goes.

Regards,

Vivian S

 

External Monitor with Quicken

Hi Mark,

It is possible that the display resolution automatically adjusts after connecting to an external monitor. For us to properly isolate this issue, we have some questions for you:

• Are you experiencing the same issue even without using the Quicken tool?
• Have you checked if the display resolution settings of the Surface device and the external monitor is the same?
• Have you tried checking for a graphics device driver update?
• What troubleshooting steps have you done to isolate the issue?
  

We're looking forward to your response.

 

External monitor is blurry

Hi,

The blurry display when using an external display may indicate a scaling issue. If the display of the internal monitor is not compatible with the external monitor, it may render a poor or fuzzy display. As an initial step, we suggest that you try the methods
under the Workaround section provided on this
support article.

Let us know should you need further assistance.