Windows 10: External monitor distorted at 1920 x 1080

Discus and support External monitor distorted at 1920 x 1080 in Windows 10 Graphic Cards to solve the problem; Hello everyone, I just got a new Dell Inspiron 5593 laptop with integrated Intel Iris Plus video, and I'm trying to use it with my Hannspree HF289H... Discussion in 'Windows 10 Graphic Cards' started by nosher1, Oct 15, 2020.

  1. nosher1 Win User

    External monitor distorted at 1920 x 1080


    Hello everyone,
    I just got a new Dell Inspiron 5593 laptop with integrated Intel Iris Plus video, and I'm trying to use it with my Hannspree HF289H monitor using a USB cable, which is listed as having a resolution of 1920 x 1200. I have been using this monitor for years without any issues with my old HP HP Probook 4540s laptop at 1920 x 1200. When I connect this monitor to my new Dell Inspiron and I try to use 1920 x 1200 (which I have to set up manually in the Intel Graphics Command Center software) or 1920 x 1080 resolution, which is the highest resolution the software normally displays, it looks very messed up. It's blurry and everything looks narrow and vertically stretched/tall. The Intel software says that it the "recommended" resolution is 1680 x 1050. When I switch to that, the blurriness and distortions go away, and everything looks normal, but I don't want to use it at 1680 x 1050 because everything on the screen is too big. I want to use it at 1920 x 1200 like I have in the past so I can fit more stuff on the screen. But I cannot figure out a way to do it without everything looking totally crappy. I've played with the settings in the Intel software and nothing helps. I'm not sure why my old HP laptop with Intel HD Graphics card didn't have this problem. Both my new Dell and old HP were running Windows 10 Home. Please help!
    Thanks!

    :)
     
    nosher1, Oct 15, 2020
    #1
  2. jjwong1 Win User

    1920 X 1080 is not on recommended resolution list

    my monitor has 1920 X 1080 resolution, but 1920 X 1080 is not on recommended resolution list. how can I get 1920 X 1080 resolution listed?
     
    jjwong1, Oct 15, 2020
    #2
  3. nosher1 Win User
    External monitor distorted at 1920 x 1080

    Hello everyone,
    I just got a new Dell Inspiron 5593 laptop with integrated Intel Iris Plus video, and I'm trying to use it with my Hannspree HF289H monitor using a USB cable, which is listed as having a resolution of 1920 x 1200. I have been using this monitor for years without any issues with my old HP HP Probook 4540s laptop at 1920 x 1200. When I connect this monitor to my new Dell Inspiron and I try to use 1920 x 1200 (which I have to set up manually in the Intel Graphics Command Center software) or 1920 x 1080 resolution, which is the highest resolution the software normally displays, it looks very messed up. It's blurry and everything looks narrow and vertically stretched/tall. The Intel software says that it the "recommended" resolution is 1680 x 1050. When I switch to that, the blurriness and distortions go away, and everything looks normal, but I don't want to use it at 1680 x 1050 because everything on the screen is too big. I want to use it at 1920 x 1200 like I have in the past so I can fit more stuff on the screen. But I cannot figure out a way to do it without everything looking totally crappy. I've played with the settings in the Intel software and nothing helps. I'm not sure why my old HP laptop with Intel HD Graphics card didn't have this problem. Both my new Dell and old HP were running Windows 10 Home. Please help!
    Thanks!
     
    nosher1, Oct 15, 2020
    #3
  4. External monitor distorted at 1920 x 1080

    Was running in 1920 x 1080 mode. But now can’t select that mode.

    Was running in 1920 x 1080 mode. But now can’t select that mode.

    On Windows 10 Pro Desktop with built-in AMD HD 4250 Graphics, and Vizio E241-A1 flat-panel HDMI display (display’s native resolution is 1920 X 1080) I encountered this problem:

    History:

    The system was running perfectly in 1920 X 1080 mode for many months. Then, out of the blue, I received a quasi-bluescreen; You know, one of those could-be-a-bluescreen type events in which the operating system was quick enough to intervene and log the event
    and perform a proper restart - thereby averting a full-fledged bluescreen crash. This type of event has happened before (very infrequently) and I believe it is likely the result of system-memory timing issue. But, all that is neither here-nor-there as I do
    not ascribe the current problem to be related to the *cause* of that event. It may, or most certainly is, however related to what happened between the time Windows intervened and the time the system completed that restart.

    The Problem:

    After restarting, everything seems to have recovered nicely except the screen resolution is no longer 1920 X 1080 – it is running at 1024 X 768. On the ‘Advanced Display Settings’ page it is marked as “Recommended” and is the highest resolution available.

    Not runing in my usual 1920 X 1080 mode is very annoying, and I have spent much time trying all of the usual things that one would be expected to try. All to no avail.

    So far have tried . . .

    My first thought was to simply reset the resolution through the ‘Control Panel’ but as I explained, this could not be done. So, I tried to reacquire the driver, to do a reload, directly from the AMD site. But, apparently, AMD expect this particular driver to
    only be obtained via Microsoft or Windows Update. Fore no matter what I tried, it kept informing me that, ‘the best driver is already installed’. Or, if I tried to reinstall, that ‘the components have already been installed’. I turned my attention to the monitor
    itself. Reasoning that if somehow the graphics driver was unaware that the monitor was 1920 X 1080 compliant, it would not allow me to select that higher resolution. But, after visiting the Vizio site I came to the conclusion that no driver for the monitor
    is offered nor needed. I do see that Windows 10 is recognizing my monitor as a ‘Generic PnP Monitor’. Which, when snooping ‘properties’ I found the button to ‘list all modes’. Upon clicking it, a list of resolutions was displayed. Several previously hidden
    modes were shown, but none of them was 1920 X 1080. This leads me to wonder if Windows has, in fact, property identified my monitor.

    Now what?

    Can anyone tell me what I need to know to restore my system back to 1920 X 1080 mode?

    Thank all!

    Moved from: Windows / Windows 10 / Devices & drivers
     
    StanShankman, Oct 15, 2020
    #4
Thema:

External monitor distorted at 1920 x 1080

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