Windows 10: External monitor issues: trouble uninstalling graphics driver

Discus and support External monitor issues: trouble uninstalling graphics driver in Windows 10 Software and Apps to solve the problem; This is a follow-up to my previous question:... Discussion in 'Windows 10 Software and Apps' started by sophieu2011, Jan 6, 2022.

  1. External monitor issues: trouble uninstalling graphics driver


    This is a follow-up to my previous question: answers.microsoft.com/en-us/windows/forum/windows_10-hardware/external-monitor-keeps-losing-signal-when-playing/2f7e8269-c842-496a-be17-d79d500140ba?messageId=260c5ed7-2d43-4a60-a82a-9d01c7db9742Basically when my external monitor is plugged into my laptop and I use any video player besides Youtube I've seen it happen with netflix browser/app and disney plus the monitor loses signal until I disconnected, closed the site and connected it again.I have tried to uninstall and reinstall the graphics driver as recommended in previous q and it doesn't see

    :)
     
    sophieu2011, Jan 6, 2022
    #1
  2. Romel Ram Win User

    External Monitor with Quicken

    Hi Mark,

    It is possible that the display resolution automatically adjusts after connecting to an external monitor. For us to properly isolate this issue, we have some questions for you:

    • Are you experiencing the same issue even without using the Quicken tool?
    • Have you checked if the display resolution settings of the Surface device and the external monitor is the same?
    • Have you tried checking for a graphics device driver update?
    • What troubleshooting steps have you done to isolate the issue?

    We're looking forward to your response.
     
    Romel Ram, Jan 6, 2022
    #2
  3. Junaid_A Win User
    Primary monitor blacks out after disconnecting from external

    Hi Oscar,



    Thank you for writing to Microsoft Community forums.



    • Are you aware of any changes that happened on the computer prior to this issue?


    This issue could be due to the display setting corruption that only affected the primary display when disconnected from the secondary.



    I suggest you to try the steps listed below and check if it works for you:

    • Press ‘Win + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:
      appwiz.cpl
    • Uninstall Intel HD Graphics Drivers and exit
      Programs and Features.
    • Right click the Windows icon on the taskbar and choose
      Device Manager
      .
    • Expand Display Adapters and right click on
      Intel HD Graphics Display Driver.
    • Click on Uninstall and check the box
      Delete the driver software for this device.

    • With the external monitor connected, reboot the machine.
    • Once the machine boots into the desktop, disconnect the external monitor and check if the issue persists.


    Hope it helps.

    Regards,
     
    Junaid_A, Jan 6, 2022
    #3
  4. External monitor issues: trouble uninstalling graphics driver

    Graphic Driver is not Uninstall

    Hi,

    Thank you for posting your query in Microsoft Community.

    We regret the inconvenience caused to you.

    Please provide us the following information:


    • How are you trying to uninstall the driver?

    • When you are trying to uninstall the graphics driver, do you get any error message or error code?

    • What is the make of graphics driver?
    Step 1: Let us try to uninstall the driver in Safe mode, and check if it helps.

    Safe mode starts Windows in a basic state, using a limited set of files and drivers. It can help you troubleshoot problems on your PC.

    Refer to the following article:

    Start your PC in safe mode in Windows 10

    http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

    Step 2: Follow the below steps to uninstall the driver.


    • Press Windows key + X and click on
      Device Manager
      .

    • Search for Display Adapters.

    • Right-click on the Graphics Card and click on
      Uninstall.

    Hope it helps.

    Kindly let us know if you need any further assistance, we are glad to assist you.
     
    Abdul_Malik, Jan 6, 2022
    #4
Thema:

External monitor issues: trouble uninstalling graphics driver

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