Windows 10: external monitor not available

Discus and support external monitor not available in Windows 10 Drivers and Hardware to solve the problem; I have a Dell laptop. It does not recognize the HDMI connected external monitor. Drivers are updated. The monitor works perfectly when booting into... Discussion in 'Windows 10 Drivers and Hardware' started by briangallia, Sep 11, 2019.

  1. external monitor not available


    I have a Dell laptop. It does not recognize the HDMI connected external monitor. Drivers are updated. The monitor works perfectly when booting into Linux so it is not the cable or monitor. I have looked at every setting I can find. Nothing works. Windows acts as if nothing is connected.

    :)
     
    briangallia, Sep 11, 2019
    #1
  2. Pavan_N Win User

    External monitor blanking often

    Hi,

    Please answer these questions to assist you better.

    • What is the make and model of your computer and external monitor?
    • Have you installed all pending Windows and driver updates?
    • Do you get any error message?

    I suggest you to install all pending Windows updates in your PC and also update Display drivers. Follow the steps below.

    Step 1: I would suggest you to check and install any latest Windows Updates available.

    • Go to Start and then Settings.
    • Click on Update and Recovery.
    • Check for updates under
      Windows Updates.
    • Restart the system and check if the issue is resolved.

    Step 2: Please refer to the following Wiki article created by
    Andre Da Costa on How to: Install and Update drivers in Windows 10.

    How to: Install and Update Hardware Drivers in Windows 10

    Do let us know if you still get random black screen in the external monitor. Thank you.
     
    Pavan_N, Sep 11, 2019
    #2
  3. Romel Ram Win User
    External Monitor with Quicken

    Hi Mark,

    It is possible that the display resolution automatically adjusts after connecting to an external monitor. For us to properly isolate this issue, we have some questions for you:

    • Are you experiencing the same issue even without using the Quicken tool?
    • Have you checked if the display resolution settings of the Surface device and the external monitor is the same?
    • Have you tried checking for a graphics device driver update?
    • What troubleshooting steps have you done to isolate the issue?

    We're looking forward to your response.
     
    Romel Ram, Sep 11, 2019
    #3
  4. external monitor not available

    Laptop suddenly stopped recognizing the external monitor

    Hi,

    Thank you for posting your query in Microsoft Community.

    To assist you better, I would like to ask if the laptop is unable to recognize only the external monitor or other external devices also.

    I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

    • Click on the Start button, and type “Troubleshooting” on the search bar.
    • Click on “Hardware and Devices”.
    • A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

    Hope the information is helpful. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Sep 11, 2019
    #4
Thema:

external monitor not available

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