Windows 10: External mouse does not work.

Discus and support External mouse does not work. in Windows 10 Drivers and Hardware to solve the problem; External mouse does not work. Discussion in 'Windows 10 Drivers and Hardware' started by JoyceHaldeman, Nov 21, 2018.

  1. External mouse does not work.

    External mouse does not work.

    JoyceHaldeman, Nov 21, 2018

  2. mouse is not working right

    unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

    Right-click the start menu and choose device manager
    Expand Universal Serial Bus Controllers at the very bottom
    Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
    You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

    If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

    Good Luck!!
    samsonbiatch, Nov 21, 2018
  3. Roan T Win User
    external wired mouse moving wrong direction


    To better assist you, please clarify the following:

    • Have you tried using
      a different external mouse and see if the same issue will occur?

    • Did you make any changes on your computer before the issue started?

    • What troubleshooting steps have you tried so far?

    Roan T, Nov 21, 2018
  4. mogilem Win User

    External mouse does not work.

    External Mouse Doesn't Work With Touchpad

    I just recently got windows 10 and after searching everywhere(including this site) I was unable to find an answer to my problem. Just recently after upgrading I installed an external mouse and used that instead of the trackpad. Then I had discovered that
    my trackpad no longer worked. I don't remember how but I finally got the trackpad working again but when I did I had discovered that now my external mouse is no longer working. I tried to use a different mouse but that didn't work either. Next I did the advanced
    startup only to discover that in advanced startup my external mouse works and not my trackpad. After that I just restarted the computer and did a normal startup but in normal startup once again only my trackpad worked.

    Additional Information:

    *I upgraded to windows 10 from windows 8.1

    *My computer is the Acer Aspire E 15 E5-573G-59C3 model

    *After going to device manager and going to properties on my USB mouse I went to details and under property I put in status and got the following in the exact same order as listed:







    *I believe that at some point I got both the trackpad and mouse working by going to the trackpad in device manager, going to the driver tab and selecting "Roll Back Driver". If I try to update the driver software it will say the I have the latest version
    even though I rolled back. Later on my external mouse stopped working after fixing the trackpad and I do not know when this happened.

    *I remember that I realized that the trackpad didn't work when I took out the USB for the external mouse and saw that the cursor had disappeared.

    *I tried to follow certain instructions that I had found on't find the place where I found the instructions)and I ended up going to regedit on run and on there going to computer\HKEY_LOCAL_MACHINE\system\CurrentControlSet\Control\Class\{4d36e96f-e325-11ce-bfc1-08002be10318}
    and deleting "upperfilter". I was supposed to delete "lowerfilter" next but it wasn't there, and the guide said that if lowerfilter isn't there then this solution won't work for me so I just left the site and registry editor but upperfilter is now missing
    from that place.

    *I'm not incredibly tech savvy so please provide me with step by step instructions on how t fix this.

    Thanks for your time!
    mogilem, Nov 21, 2018

External mouse does not work.

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