Windows 10: External USB Bluetooth and Driver Problem.

I get the following message when I set up my external USB bluetooth and driver:



Device USB\VID_0BDA&PID_8771\00E04C239987 was not migrated due to partial or ambiguous match.


Last Device Instance Id: USB\VID_091E&PID_0B89\5&14e58fb7&0&2
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path: PCIROOT0#PCI1400#USBROOT0#USB2
Migration Rank: 0xF000FFFFFFFF0033
Present: false
Status: 0xC0000719

:)

 

Problem with Microsoft Bluetooth driver

Hi Prachir,

The challenge that you are experiencing with your Bluetooth connection can occur due to several reasons, such as, outdated drivers, hardware limitations, compatibility issues, etc. To better assist you, kindly answer the following questions:

• When did the issue start? Have you made any significant changes to your computer before the issue started?
• What are the exact troubleshooting steps that you've taken so far? This is for us to avoid providing the same steps.
• Have you tried connecting your external Bluetooth module to a different computer?
• Have you tried updating your Bluetooth driver? If not, kindly do so by following the steps in this article:
  
  Update drivers in Windows 10.
• What is the make and model of your external Bluetooth module?
• What is the make and model of your computer?

We look forward to your response.

 

Problem with Hama Bluetooth USB-adapter drivers

Here is the answer I received from Hama support:

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?