Windows 10: External USB card reader is not working

Dears,

I have 2 windows laptops and I have a USB memory card reader. On one laptop it works fine while on the other laptop windows can even detect it. What is the problem and how can I fix it? I would be grateful for any help. Thank you

:)

 

Card reader not recognised in W10

Hi Reggie,

I realize the inconvenience you are facing regarding the external card reader. I will certainly assist you.

Please answer the below questions to assist you better.

1) Did you try connecting to other USB ports or in other computers?

2) What is the status of this device in device manager? Check if there is a yellow sign or any error code.

3) Is the issue specific to the Card reader or other USB devices?

4) Are you getting any error message or error code?

Follow the below methods and check if it helps.

Method 1:

Run the Hardware troubleshooter and check. Follow the steps to run the troubleshooter:

• Type Troubleshooting in the search bar and click Troubleshooting
  
• Select View all in the right pane.
• Select Hardware and devices troubleshooter.
• Follow the onscreen instructions.

Method 2:

Uninstall and reinstall the latest USB drivers from manufacturer's website and then try connecting the external card reader.

Follow these steps to un-install the drivers:

• On the search bar type “ Device Manager”
• On the left pane locate “Universal Serial Bus Controllers” and expand by clicking on it.
• Right on all the USB adapters and click “Uninstall’
• Download the latest USB adapter setup file from the manufacturer’s website and install it.

Hope this information is helpful regarding the external card reader. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

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