Windows 10: face recognition not working

Hello


I purchased my surface pro 4 last year in september from USA and curently i am in india and recently my windows crashed and had to reinstall windows 10. now i am unable to use face recognition with my new windows 10. Can anybody help me with the same.


Thanks

:)

 

Face recognition not working.

Hi,





There are a lot of factors for this matter to occur. One factor is outdated drivers for the camera. To isolate the
issue, we have some questions for you:

• 
  Were there any changes made before the issue occurred?
  
• 
  Does face recognition works perfectly before?
  
• 
  Have you checked for the latest driver update available on your manufacturer's website?
  
• 
  What troubleshooting steps have you done so far?
  

We'll be waiting for your response.



Regards.

 

Face recognition not working

Hi,

Recently my face recognition stopped working on my laptop and was asking for my pin instead. Since then I have attempted to get it to work again, I’ve reset my pin and attempted to setup face recognition again. The system goes
through all of the steps, once I hit OK at the end, it exits out the window and applies nothing.

All help would be brilliant,

Many thanks.

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.