Windows 10: face recognition - Sorry, something went wrong, use pin

When I fire up my Surface Pro 6 (which has face recognition and PIN set up) I often get the error message,
"Sorry, something went wrong, please sign in with your PIN."
Has anyone else had this problem, and has a solution been found?
Googling hasn't unearthed a specific item about this issue.
It is not specific to my SP6, my previous SP4 had the same issue.
Sliding the screen up and entering the PIN invariably works, but is an annoyance. I have found that if I touch the screen, sometimes a double (or triple) touch, that the camera usually (not every time) turns on and my face is recognized. If instead of entering my PIN I select face recognition from the sign in options, the camera turns on and I'm recognized.
I wonder if it is a driver loading sequence.
I am running Windows Security and Malwarebytes Premium. No other AV or anti-malware.

Version 1809 Build 17763.437

:)

 

face recognition and PIN login problem

I have a brand new Microsoft Surface Laptop running Windows 10. After the initial startup and setting of a new PIN and face recognition the it automatically updated. On attempting to login face recognition attempted to engage and login several times until
that locked as a sign in option. The next logical step is the PIN, but the message on the start screen reads "Your PIN no longer available due to a change to the security settings on this device. You can setup your PIN again by going to Settings\ Accounts\
Sign-in options."

This obviously is not accessible as the PIN appears to have been disabled after the update. How do I login to the laptop without a PIN or facial recognition? There is notan option available to reset PIN or password. And, how do I avoid this conundrum in
the future.

Thank you, RC

 

Face recognition not working

Hi,

Recently my face recognition stopped working on my laptop and was asking for my pin instead. Since then I have attempted to get it to work again, I’ve reset my pin and attempted to setup face recognition again. The system goes
through all of the steps, once I hit OK at the end, it exits out the window and applies nothing.

All help would be brilliant,

Many thanks.

 

Improve Windows Hello Face Recognition in Windows 10


Thnx. I did try turning off the "Automatically dismiss the lock screen if we recognize your face" button. (That wording is a little different then your screen is showing.) When I restarted my computer, the face recognition mode came up with a dismiss comment, red lights flashing and it just sat there. Eventually it said welcome, but then the screen went black...for about 10 minutes. I thought I was dead in the water. So kinda chicken to try it again. And chicken to attempt step 2....way out of my league. Maybe under face recognition, above the turn on/off auto face button, I should select "remove," and it would defaut to my pin? Seems odd that something that should be so simple isn't.