Windows 10: FACIAL RECOGNITION DOESN¨T WORK: SURFACE 6

Discus and support FACIAL RECOGNITION DOESN¨T WORK: SURFACE 6 in AntiVirus, Firewalls and System Security to solve the problem; I have a Surface 6 with Windows 10. I used the facial recognition login option since the beggining. But now, it suddenly stops working. It says... Discussion in 'AntiVirus, Firewalls and System Security' started by Cababe07, Jan 11, 2021.

  1. Cababe07 Win User

    FACIAL RECOGNITION DOESN¨T WORK: SURFACE 6


    I have a Surface 6 with Windows 10.

    I used the facial recognition login option since the beggining.

    But now, it suddenly stops working.

    It says "we could not find a camera compatible with hello face"

    Any idea?

    :)
     
    Cababe07, Jan 11, 2021
    #1
  2. Jay Jap Win User

    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this
    article.

    We will wait for your response.

    Regards.
     
    Jay Jap, Jan 11, 2021
    #2
  3. MarkBatog Win User
    Facial recognition will not work on my Surface Pro 6.

    Facial recognition will not work on my Surface Pro 6. It worked fine for a few months, but it no longer works at all. I tried the Improve Recognition, and sat in front of the camera for at least 10 minutes and there would be a progress bar once and a
    while but it never got past about 1/3 the way. I was at a good distance, lighting was fine but it would never complete. I then removed the old facial recognition and started fresh. The same thing happened, it would not complete. I tried it with and without
    glasses, but I do wear glasses consistently., so would prefer glasses included. Is there something known to have changed, or a setting to adjust to make this work again? Tips or tricks??????
     
    MarkBatog, Jan 11, 2021
    #3
  4. FACIAL RECOGNITION DOESN¨T WORK: SURFACE 6

    facial recognition

    Hello,

    Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
    trying to turn off the Facial Recognition feature for Windows Hello or for the
    Windows 10 Camera app?

    If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

    • Go to Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Under Picture password, click Remove.

    However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
    submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

    • Open the Windows 10 Camera app.
    • Click the Gear icon located at the upper right corner of the screen.
    • Scroll down, click Send Feedback.

    Let us know if you have other questions.
     
    Jefferson Ore, Jan 11, 2021
    #4
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FACIAL RECOGNITION DOESN¨T WORK: SURFACE 6

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