Windows 10: Facial Recognition not working on Surface Laptop 2

Face recognition became very unreliable, for no reason that I can see. Sometimes it works, but more often, it does not. I have to wait for a long time until it gives up and I can enter the PIN. I tried to delete my recognition information and started again, but this did not help. Does anybody knows what is going on?


It's a Surface Laptop 2, with all operating systems updates.


***Original title: face recognition stops working***

:)

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.

 

Facial Recognition problem on Surface Pro 4

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to install any pending updates available and check for the status.

Also, suggest you to reset the Facial recognition by following the steps provided below:

• Go to Settings > Accounts > Sign-in options and locate Windows Hello.
• Select the infrared IR camera option.
• A “Welcome to Windows Hello” box will pop up. Press the “Get Started” button.
• Set up a PIN code if prompted to do so. If you already have one, this step will be skipped.
• Scan your face by following the on-screen instructions. For best results, hold your face six-to-eight inches away from the front of your Surface.
• Select “Finish” to complete scanning or choose “Improve Recognition” to continue scanning.

Hope the information is helpful. Keep us posted on the status for further assistance.