Windows 10: Facial recognition stopped working

Discus and support Facial recognition stopped working in Windows 10 BSOD Crashes and Debugging to solve the problem; I set facial recognition on my laptop but this feature stopped working. The infrared light next to the camera also stops to turn on. I tried to fix the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Leona Logan, Nov 28, 2018.

  1. Facial recognition stopped working

    I set facial recognition on my laptop but this feature stopped working. The infrared light next to the camera also stops to turn on. I tried to fix the issue using My camera app but it doesn’t work either and the camera window is just a black screen. I think the drivers are up-to date.

    Leona Logan, Nov 28, 2018
  2. Jay Jap Win User

    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this

    We will wait for your response.

    Jay Jap, Nov 28, 2018
  3. facial recognition


    Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
    trying to turn off the Facial Recognition feature for Windows Hello or for the
    Windows 10 Camera app?

    If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

    • Go to Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Under Picture password, click Remove.

    However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
    submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

    • Open the Windows 10 Camera app.
    • Click the Gear icon located at the upper right corner of the screen.
    • Scroll down, click Send Feedback.

    Let us know if you have other questions.
    Jefferson Ore, Nov 28, 2018
  4. Kem Mon Win User

    Facial recognition stopped working

    facial recognition

    Hi Dawn,

    Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

    • On the
      button, go to
      Settings > Accounts > Sign-in options.

    • Under
      Windows Hello, choose
      camera setup option.

    • Select
      to delete or remove the previous facial recognition setup.

    • To setup a new facial recognition setup, go to
      Set Up > Get Started.

    • Follow the instructions to scan your face and click

    Let us know how it goes.

    Kem Mon, Nov 28, 2018

Facial recognition stopped working

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