Windows 10: Factory Reset for Surface Pro 3

Discus and support Factory Reset for Surface Pro 3 in Windows 10 Support to solve the problem; My first post, so be gentle! Just got an oldish Surface Pro 3 and I would like to do a 'factory reset' I'm trying to add an attachment [img] If I... Discussion in 'Windows 10 Support' started by jackbee1947, Dec 22, 2020.

  1. Factory Reset for Surface Pro 3


    My first post, so be gentle!
    Just got an oldish Surface Pro 3 and I would like to do a 'factory reset'

    I'm trying to add an attachment

    Factory Reset for Surface Pro 3 [​IMG]


    If I have uploaded the disk management image correctly, there seem to be more partitions than I was expecting!
    Would anyone like to suggest what the previous owner(s) have done?
    Also where (which partition) , and how would I go about a factory reset.

    Please let me know if this post is in the wrong area and if I've broken any rules or conventions.
    Cheers
    Jack

    :)
     
    jackbee1947, Dec 22, 2020
    #1

  2. SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

    The camera caused a system freeze every time it was activated so I thought why not restore.

    • I attempted to reset my Surface Pro 3 to Factory defaults.
    • The Surface Pro made it to 1% then crashed.
    • Now it is in a reboot loop.

    I have tried several times and now it gives an "Unable to reset your PC. A required drive partition is missing" error.

    Do you have any suggestions on how to make it work again?
     
    ScottPlatt1, Dec 22, 2020
    #2
  3. Aaron_Sum Win User
    SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

    Hi,

    Thank you for posting to Microsoft Community.

    The error “A required drive partition is missing” usually occurs when you attempt a system reset or refresh in Windows and the MBR or BCD record is corrupted.

    I would suggest you to create a recovery drive. You may go through this article on ‘Creating
    and using a USB recovery drive
    ’ to get you through this. Please follow the steps on ‘How to reset your Surface to factory conditions using a downloaded recovery image’ in the same article to get you through the factory reset.

    Disclaimer: A reset returns your Surface to its factory settings. It deletes all of your personal files, resets your settings, and removes all apps that you installed.

    Hope it helps.

    Aaron Summith

    Microsoft Community - Moderator
     
    Aaron_Sum, Dec 22, 2020
    #3
  4. Roger Win User

    Factory Reset for Surface Pro 3

    MS Surface Keyboard Cover not recognized by MS Surface Pro 3

    My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

    I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

    • Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
    • Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface
    • Update "HID keyboard" device in Device Manager.
    • Uninstall and reinstall "HID keyboard device" in Device Manager.
    • Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
    • Updated all Windows 10 patches to date.
    • Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
    • Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 from Official Microsoft Download Center)
    • Reset Surface Pro 3 while keeping personal files
    • Reset Surface Pro 3 and deleted all personal files
    • Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
    • Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - Surface Pro 3 Battery drain along with type cover connector failure )

    A breakdown of the steps I've done to sometimes get it working

    • Leave Surface Pro 3 on about 2 hours on battery only.
    • Power on Surface Pro 3.
    • Working Keyboard.
    • Turn off Surface Pro 3 (or reboot)
    • Keyboard not working anymore
    • Another similar user here - Surface 3 type cover issue

    Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.
     
    Roger, Dec 22, 2020
    #4
Thema:

Factory Reset for Surface Pro 3

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