Windows 10: Factory reset gone wrong :(!

Hello! I just reset my computer and wiped EVERYTHING I wanted a brand new one because mine was so slow so instead I just reset everything from the disk, now I don't have a disk or a USB so i'm not sure if I need one? Well every time I log into it, I need a administrator password and I don't have one, I have no idea what to do and when I do log onto it some how it's a black screen with a recycle bin and I do window + R and time the net thing and I log out, reset and it still does not work! I put on safe mode and did F5 so that's on and now i'm lost because I have no idea what i'm doing! Please help!

:)

 

Factory Reset Gone Wrong

I tried to factory reset my computer yesterday.

I got stuck on the "Why my PC reset screen". Every time I would click continue and try to connect to my house wifi (which is working fine on every other device), it would load for a while before returning back to the "LEt's get started screen" which prompted
the "Why my PC reset screen".

I tried troubleshooting with various tips and message boards.

I tried booting into safe mode by turning it on and off 3 times, but when I turned it on the 3rd time, my monitor would say "no signal" and the screen would go black even though my computer was turned on and running.

I downloaded the Windows installer thing that people recommended and went through the steps, but I was either stuck on the PC reset screen or had no signal on my monitor so I was unable to ever use the USB with the files on it.

This is my first Windows computer so I am not familiar with any of the keycodes or little tricks.

Please Help.

 

Factory Reset Gone Wrong

Hi,

Thank you for writing to Microsoft Community Forums.

May I know the Make and the Model of the PC?

If your PC won't reset, you can use installation media to do clean install of Windows 10. Go to the
Microsoft software download website, download the media creation
tool, and then use it to create installation media on a DVD or USB drive.

Suggest you to refer this Video to Create
Windows 10 installation DVD/USB flash drive.

This guided walk-through provides steps to Perform
Clean Install of Windows 10.

Kindly follow the suggested methods to Reset or reinstall Windows
10.

Clean install disclaimer:

Before attempting any of the solutions below, it’s a good idea to back up your personal files. You can
use File History to back up your files to another drive, or insert a USB drive and
use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating once you’re connected to the Internet.
( https://support.microsoft.com/en-us/help/17143/windows-10-back-up-your-files)

Hope it helps.

Thanks,

Suman.B

Microsoft Community – Moderator

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it