Windows 10: Factory reset, other user?

So I just bought my friends 2nd hand laptop. He factory reset it twice because the first time it went back to his profile. After the second time it seemed good so he sent it to me. When I got the laptop it had no set up options. Instead it just had a login screen for "other user". Asking for a username and password. I tryed mine and my friends but neither worked. I tryed restarting in safe mode but there was no administration accounts. I have factory reset it twice more but each time I end up at the same place.

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

Cannot login after Factory reset stuck on Other Users page

Hi Adam,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

Which OS is currently installed or returned to after Factory Settings?

As per the information that you have provided, I would suggest that you perform the steps mentioned below:

Step 1: Follow the steps to enable Built-in Administrator account:

• If on Windows 7 press F8
  upon restart after the manufacturers logo appears. If on Windows 8,8.1 press
  Shift key and then Restart to access Safe Mode.
• Then access command prompt (admin) and type:
  net user administrator /active:yes (To enable Built –in Administrator account give the command Active: No).
• Then press ENTER.

Step 2: Administrator Account.

Log in through the in built admin account, create a new administrator account and check if you can log in. If you are able to log into the new account, deactivate the inbuilt admin account.

Hope this information helps