Windows 10: factory reset question

Discus and support factory reset question in Windows 10 Installation and Upgrade to solve the problem; I have a windows 7 laptop that was upgraded to 10 with free upgrade. I am selling it and i am wondering if i perform factory reset will it revert back... Discussion in 'Windows 10 Installation and Upgrade' started by karenstevens5, Jan 5, 2020.

  1. factory reset question


    I have a windows 7 laptop that was upgraded to 10 with free upgrade. I am selling it and i am wondering if i perform factory reset will it revert back to 7 or stay with 10?

    :)
     
    karenstevens5, Jan 5, 2020
    #1

  2. Factory reset

    Hello darrylwelch,

    I'm Independent Advisor and Microsoft MVP, here to help you with your question.

    If factory reset doesn't works, I suggest you to make clean install.

    Please refer this step-by-step guide:

    https://www.kapilarya.com/how-to-make-clean-ins...

    Hope this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
     
    Kapil Arya [Directly], Jan 5, 2020
    #2
  3. Sher Amo Win User
    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
    Sher Amo, Jan 5, 2020
    #3
  4. swat354 Win User

    factory reset question

    Windows 10 infinite restart black screen


    Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it
     
    swat354, Jan 5, 2020
    #4
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factory reset question

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